The sale was easy and pleasant, however there was a 5 month delay on delivery of items. Part of this was due to the protector covers not being readily available. Then there was a further delay on 2...
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Dave
JB Furniture
5 years ago
Dear Mr Greenwood,
Thank you for taking time to write a review. Here at JB furniture like everyother company worldwide we are dealing with a pandemic and a well reported shipping crisis, deliveries arriving into the UK are very slow. All goods delivered into our warehouse are delivered to customers within a matter of day's. We're very sorry to hear you weren't happy with the service you received from JB furniture however delays in goods arriving into the UK are due to circumstances way beyond our control.
MG
Mr Greenwood
5 years ago
Thank you for your response and completely appreciate the challenges businesses have endured throughout the pandemic. Although our goods were ordered back in July with a delivery date of January. Unfortunately, this was missed and delivery made in May, which we were not too dissatisfied about due to weather not being great. We were satisfied to delay the delivery. The area where we feel the customer service fell down was keeping us informed and getting the wrong size covers. Which we are still waiting for which is a year on from when we made the original order. There has not been any proactive check in with us to keep us informed nor have we been informed when to expect the delivery. Some timeline would be appreciated.
Normally when there is an inconvenience to customers some sort of compensation is given, however this has not happened. Your shop had been had been recommended to us by a friend where we spent over £5k.
Item arrived quickly, with a couple of calls to help with delivery timing. Item arrived safely and was a good price. Would buy from JB again.
Dave
JB Furniture
5 years ago
Hi A,
Thanks for you're 5 star review, we're really pleased to hear you're happy with the quick delivery of your new Gloucester parasol. We look forward to speaking to you again in the future.
Hi L,
Thank you for taking time to write a 5 star review, we're delighted you're happy with your new Richmond corner set along with the first class service from our sales and delivery teams. Enjoy your new garden furniture.
Recenzie produktov
Dátum zakúpenia: 14/06/2021
0
Sprístupniť
SC
Sarah Cooper
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Sarah Cooper o spoločnosti JB Furniture:
Excellent service, furniture is great quality great value for money was delivered well within the time we were told(4weeks early)
Dave
JB Furniture
5 years ago
Hi Sarah,
Thank you for taking time to give feedback,. we're delighted you're happy with your new Madrid conservatory furniture which arrived early. We hope you enjoy your new furniture for many years to come.
Recenzie produktov
Dátum zakúpenia: 22/06/2021
0
Sprístupniť
PF
Peter Faulkner
Overená spoločnosťou Feefo
Chesterfield
5 years ago
Čo povedal/-a Peter Faulkner o spoločnosti JB Furniture:
The furniture arrived at the exact time we were told. The driver was friendly and helpful. The furniture was easy to assemble and we were sat on it within an hour of delivery.
It is of good quality...
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Dave
JB Furniture
5 years ago
Hi Peter,
Thank for for writing such a positive review, we're really pleased you're happy with your new Oxford corner set along with the friendly helpful service from both our sales and delivery teams. We hope you enjoy your new garden furniture for many years to come.
Recenzie produktov
Dátum zakúpenia: 17/06/2021
0
Sprístupniť
JP
Jane Prince
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Jane Prince o spoločnosti JB Furniture:
Absolutely great company highly recommend the service is fantastic from time of ordering to the delivery. We’ve used them a few times and never been disappointed. The quality of products are perfect....
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Dave
JB Furniture
5 years ago
Hi Jane,
Thank you so much for writing such a lovely review and your continued support of JB Furniture. We're delighted once again to hear you're happy with your latest purchase of a Gloucester parasol. Enjoy your parasol.
Recenzie produktov
Dátum zakúpenia: 17/06/2021
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
5 years ago
Nahrané médiá
Zobraziť všetky médiá (2)
The staff were very helpful and friendly. The quality of furniture is really good..it was delivered on time and put in the garden. Very pleased with the all experience
Dave
JB Furniture
5 years ago
Hi E,
Thank you for taking time to write a review, we're pleased to hear you're happy with your new Portofino set along with the helpful,friendly service you received from both our sales and delivery teams. Enjoy your new grden furniture.
Recenzie produktov
Dátum zakúpenia: 15/06/2021
0
Sprístupniť
DF
David Flynn
Overená spoločnosťou Feefo
Barnsley
5 years ago
Čo povedal/-a David Flynn o spoločnosti JB Furniture:
Bought a stock item. Paid in full including delivery. However if they had explained just how much cardboard was used for the packing, I would have paid the xtra and had it unwrapped and the packing...
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Dave
JB Furniture
5 years ago
Hi David,
Thank you for taking time to give feedback, all feedback is important to us all here at JB Furniture. Our suppliers pack all goods as well as they can to protect from damage during transit, we will pass your comments on to them for consideration. Enjoy your new furniture.
Hi J,
Thanks for your 5 star rating, we're delighted you're happy with your new Oxford bistro set along with the friendly, professional service from both our sales and delivery teams. Enjoy your new furniture.
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Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
