Service in are was great. Delivery, just dumped and left I. A dangerous state. I have raken photos to show how it's been left.
Dave
JB Furniture
9 years ago
Good Afternoon,
I am sorry to hear you have not received excellent service throughout your experience of JB.
I have investigated your delivery and am assured our driver carefully placed all your items in your garden in your absence, with your permission. Sometimes the boxes can look a little ragged but the furniture within them is absolutely fine. I have just called your mobile to speak to you and apologise personally and reassure you that if there is any damage, the items will be replaced post haste.
We are proud of an impeccable service record and seldom have negative feedback.
Apologies again.
Dave
JB Furniture
9 years ago
Good Morning Mrs. Howell,
Just a quick note to let you know I have tried to call and confirm everything is now in order. We sent a driver to you the very next day to arrange the boxes where you wanted them in your garden and you suggested you may want to re-rate our service once everything was OK.
I hope everything is now in order. Thank you.
Dôveryhodný zákazník
9 years ago
Thank you for sorting the furniture out. The time taken to rectify the problem meant a great deal and made me feel like a valued customer. Furniture quality and look is wonderful and we would certainly be back for more in the future
Service in store on both occasions we visited was fantastic. Informative and friendly. Nothing was too much trouble and we were helped with our choices depending on our circumstances such as...
Prečítať viac
Dátum zakúpenia: 18/06/2016
0
Sprístupniť
RA
Ronnie adey
Overená spoločnosťou Feefo
Durham
9 years ago
Čo povedal/-a Ronnie adey o spoločnosti JB Furniture:
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
