Prompt at sorting things, never left a question unanswered
Recenzie produktov
Cristina
Italian Breaks
10 years ago
Hi Rebecca,
Thank you for your feedback, we are glad you had a good time in Casa Del Re.
I spoke to our local contact to understand what happened. I think there was a miscommunication in between; the owner said she has asked you if you wanted all the extras and thought you agreed to them. But maybe, as her English is not good, you did not understand she meant they are optional. We have made it clear to her that someone with better English needs to do the check in from now on and it’s something we are looking to change. As you said, the owner might have been a little apprehensive about renting her house, as it was the first year she did it and did not know what to expect. She put a lot of love and care into it. We do have all the mandatory local charges written in the vouchers we send and website. For anything else we kindly ask clients to give us a call and we will be happy to assist.
The distances are now updated and changed in our description to a more accurate location.
They were informed, keen to be helpful and very friendly.
Recenzie produktov
Cristina
Italian Breaks
10 years ago
Many thanks James, we have amended the directions for future guests. I'm sorry about the pool, we could have sorted it out for you while you were there with a call, but glad it didn't ruin your trip. We have passed this on anyway so it can be checked out.
All the best
Dátum zakúpenia: 08/05/2016
0
Sprístupniť
NI
Nichola
Overená spoločnosťou Feefo
Wirral
10 years ago
Čo povedal/-a Nichola o spoločnosti Italian Breaks:
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
