misdescription of "villa" which was in fact an apartment (albeit on two floors) with apartments above and to the side with windows and roof terraces overlooking pool and terrace.
Cristina
Italian Breaks
9 years ago
Dear Mr Cantoni, thank you for your feedback.
We are sorry you had a bad experience in one of our properties. At the time of your booking, the apartment above the house was empty but the owner decided to rent it sometimes this year. As soon as we found this out, we have informed you, and all our clients that booked the property, with an email containing photos and an explanation of where the apartment is and a chance for a full refund if you were not happy with this change.
We are sorry to hear you also experienced issues with the plumbing. We kindly ask our clients to contact us when there is a problem so we can solve it promptly but we, or our local contact, have not heard from you during your stay. As it was, after you have reported the issue, the problem was solved quickly and the flushing now works.
As described, the property only has 2 bathrooms between 4 bedrooms.
We have reported all the issues you mentioned to the owner who will work on adding improvements to the house.
If there is anything we can help with, please do not hesitate to contact us.
Best regards,
Italian Breaks Ltd
Recenzie produktov
Dátum zakúpenia: 06/12/2016
0
Sprístupniť
CH
Cristina Holm
Overená spoločnosťou Feefo
9 years ago
Čo povedal/-a Cristina Holm o spoločnosti Italian Breaks:
Found website though searching and sent a few emails, within a few hours I had a response with some ideal villas in Sicily, they where very clear and gave me time to come back with a conformation...
Service was A class. Nothing was too much trouble. Would use the company again. Only issue was we could have done with better written directions to the property as we didn't have a sat nav and also...
They were very efficient and it was good to deal with individuals rather than just relying on an online service.All the staff I spoke to were friendly and helpful.The online site was also easy to...
Prečítať viac
Recenzie produktov
Dátum zakúpenia: 11/03/2017
0
Sprístupniť
IK
Inger Knudsen
Overená spoločnosťou Feefo
9 years ago
Čo povedal/-a Inger Knudsen o spoločnosti Italian Breaks:
Bookingen var noget langsommelig, spurgte på flere lejligheder, der iflg kalender var ledige og så alligevel ikke. Priserne var ikke opdaterede. Dog var man rimelig hurtig til at svare tilbage pr...
Prečítať viac
Recenzie produktov
Dátum zakúpenia: 05/04/2017
0
Sprístupniť
JF
Jacques Finet
Overená spoločnosťou Feefo
9 years ago
Čo povedal/-a Jacques Finet o spoločnosti Italian Breaks:
En fait tout s'est fait par Internet.
Recenzie produktov
Dátum zakúpenia: 17/09/2016
0
Sprístupniť
HG
Henry Gilbert
Overená spoločnosťou Feefo
9 years ago
Čo povedal/-a Henry Gilbert o spoločnosti Italian Breaks:
Čo povedal/-a Daniel Wunderlich o spoločnosti Italian Breaks:
Responsive service. The house was extremely high standard with great hosts and simple perfect for a large group with or without kids in a brilliant location with plenty of things to do in a half hour...
Prečítať viac
Dátum zakúpenia: 28/05/2016
0
Sprístupniť
JC
Jerry Colca
Overená spoločnosťou Feefo
Kalamazoo, Michigan
9 years ago
Čo povedal/-a Jerry Colca o spoločnosti Italian Breaks:
*Personal details removed by Feefo* Everything about the stay was perfect and we look forward to returning again. There was plenty of room for the 13 of us. We enjoyed two outstanding and memorable...
Prečítať viac
Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (3)
Dátum zakúpenia: 07/04/2016
0
Sprístupniť
ER
Emma Robinson
Overená spoločnosťou Feefo
West Yorkshire
9 years ago
Čo povedal/-a Emma Robinson o spoločnosti Italian Breaks:
It would have been 5 starts but we encountered a few problems along the way. I have to say Giulia was superb and all the issues she managed to resolve.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
