The travel policy we purchased for our Europe trip for this year was absolutely useless as it didn't cover anything related to Covid-19 and our trip ended up being cancelled. When asking InsureandGo...
Repay the policies of those unable to travel as planned due to COVID-19. i PAID $239.48 to insure travel luggage and camera gear. When I called to cancel the policy as we cannot travel as planned to...
Prečítať viac
Recenzie produktov
Dátum zakúpenia: 04/03/2020
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
6 years ago
I had tried to ring and emailed a few times with a question re the insurances and once I emailed again i then got a response a few days later. but all in all have still purchased insurance.
Recenzie produktov
Dátum zakúpenia: 14/03/2020
5
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Darwin
6 years ago
Čo povedal/-a Trusted Customer o spoločnosti InsureandGo Aus:
They have weasled out of paying a claim blaming covirus for everything.
David
InsureandGo Aus
6 years ago
Hi Raymond,
I am sorry to hear about your experience. If you haven't submitted a claim, please lodge your claim online or email assistance@insureandgo.com.au and our team will review your claims as soon as possible.
Regards,
Anna
TC
Trusted Customer
6 years ago
David, after 2 emails explaining the cancellation of our cruise & missed ports, your Cheza Baldos from assistance literally queried what was wrong with me as I did not agree with his findings. If you are able, read my 2 e-mails laying out the why our cruise was cancelled after 3 days on board. Reading several online posts from people in the industry, the main reason for the ports banning the ship from prorting was that there were 68 persons from Italy on board, not that we had any Covid-19 sufferers. Also read my thoughts on why the Insurance Certificate did not display any warnings about no insurance for corona virus.
I wasn’t able to take my trip to NZ because of closed borders. I was told I wasn’t eligible for a refund of my insurance policy with you, very poor. I won’t use you for my next trip.
David
InsureandGo Aus
6 years ago
Hi there,
I am sorry to hear about your experience. If you are not happy with our service, you can submit a complaint by emailing complaints@insureandgo.com.au.
Regards,
Anna
Recenzie produktov
David
InsureandGo Aus
6 years ago
n/a
Dátum zakúpenia: 10/03/2020
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Perth
6 years ago
Čo povedal/-a Trusted Customer o spoločnosti InsureandGo Aus:
I pressed the wrong button before for 1 star.
Great service and no problem refunding due to cancellations everywhere.
Thank you for your understanding and yes I would recommend to others.
Di.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
