Recenzie na Hiscox Insurance

Firstly, I would like to thank you for choosing Hiscox for your home insurance, and for being such a long-standing customer. Feedback such as yours is important to us, and we look into every case on an individual basis. I understand that you are already in contact with our Customer Relations team, and I hope and trust that they will be able to resolve any outstanding points to your full satisfaction. Due to this ongoing dialogue, I’m unlikely to be able to add more detail than you will probably already have received, or will receive from them directly. I am very sorry that your experience falls short of your expectation, and I hope that we can demonstrate that we listen and act upon customer feedback, and that you will remain a Hiscox customer. Please do contact me directly should you wish to. Kate Markham Head of Direct UK

Thank you for considering Hiscox for your business insurance needs, and also for leaving your feedback. I have been in contact with our underwriting and contact centre team to understand the circumstances that have led to this point. We will be contacting you shortly to discuss the matter, and to ensure that the matter is addressed quickly. Please accept my apologies for any inconvenience caused, and I hope that in the future we have the opportunity to demonstrate the quality of our product and service. Kate Markham Head of Direct UK