Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Headwater Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

Zobrazujú sa všetky recenzie v počte 1,475

VALERI FRENCH

Overená spoločnosťou Feefo

USA

2 months ago

Čo povedal/-a VALERI FRENCH o spoločnosti Headwater:

Prompt and friendly service

Megan was great. prompt follow-through

Sophie

Headwater

2 months ago

Thank you for leaving this lovely feedback. We’re so pleased to hear Megan was great and provided such prompt follow‑through. Sophie Customer Relations Executive

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 months ago

Excellent Service

Service was excellent, very prompt responses and answered any questions quickly and pleased that holiday plans got confirmed within hours.

Sophie

Headwater

3 months ago

Thanks for your feedback. We’re glad everything was sorted quickly and that your questions were answered promptly. It’s great to hear your holiday plans were confirmed so smoothly. Sophie Customer Relations Executive

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 months ago

Booking made easy with Andrew

Very impressed by how conscientious Andrew Palmer is in his work, he has made our 'non-standard' booking very easy, helping us with options for car hire, accommodation and flights and producing...

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Sophie

Headwater

3 months ago

Thank you for taking the time to share this, Andrew will be really pleased to hear this feedback. We are delighted he was able to make your non-standard booking feel straightforward and well supported, and we will be sure to pass on your lovely feedback. We hope you have a fantastic holiday ahead. Sophie Customer Relations Executive

MARC PAUTZ

Overená spoločnosťou Feefo

GBR

3 months ago

Čo povedal/-a MARC PAUTZ o spoločnosti Headwater:

Self guided walking tour

Stella Pietri was excellent. Friendly, informative and extremely efficient. Was able to help me very transfer my booking funds over from exodus and get us booked on a walking holiday, including...

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Sophie

Headwater

3 months ago

Thank you for your lovely feedback. We’re delighted to hear Stella provided such friendly, efficient support and made transferring and booking your walking holiday so straightforward. We hope you have a fantastic trip! Sophie Customer Relations Executive

NICHOLAS SECRETT

Overená spoločnosťou Feefo

GBR

3 months ago

Čo povedal/-a NICHOLAS SECRETT o spoločnosti Headwater:

no decision making

no sense of empowerment in agents - just reading from a script

Sophie

Headwater

3 months ago

Thank you for taking the time to share this. We’re sorry your experience felt scripted rather than personal, and we’ll be feeding this back to help improve how we support our customers. This is not the level of service we aim to provide. If there is anything else I can assist with please do let me know. Sophie Customer Relations Executive

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

They were east to get a hold of, very polite and answered all my questions.

Sophie

Headwater

3 months ago

Thank you for your kind feedback. We are delighted to hear you found the team helpful and easy to get hold of. Sophie Customer Relations Executive

ISABELLE

Overená spoločnosťou Feefo

GBR

4 months ago

Čo povedal/-a ISABELLE o spoločnosti Headwater:

Very efficient booking

I got a call back following an Internet enquiry at the time I had requested. Luke was very helpful on the phone and got back to me with a quote within the afternoon. Once I had paid the deposit he...

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Sophie

Headwater

4 months ago

Thank you so much for your lovely feedback. I am really pleased to hear Luke was so helpful and that everything was sorted so quickly for you. If there is anything else you need, we are always happy to help. Sophie Customer Relations Executive

John Marsh

Overená spoločnosťou Feefo

GBR

4 months ago

Čo povedal/-a John Marsh o spoločnosti Headwater:

Brilliant service

Booking our holiday in Malta could not have been easier. Megan went through all the options, made the provisional bookings and called back the next working day to confirm all the bookings were in...

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Sophie

Headwater

4 months ago

Thank you so much for your lovely feedback. I am delighted to hear that Megan made everything so easy for you and that your documents arrived promptly. We really appreciate you taking the time to share this with us. Sophie Customer Relations Executive

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 months ago

Excellent!

Excellent! The representative was very helpful and responsive at all times.

Sophie

Headwater

4 months ago

Thank you for your lovely feedback, we are so pleased to hear you had such a positive experience. Sophie Customer Relations Executive

ALLAN STRUTHERS

Overená spoločnosťou Feefo

GBR

4 months ago

Čo povedal/-a ALLAN STRUTHERS o spoločnosti Headwater:

Helpful , friendly advice Willing to explore many different travel options and changes in our mind to craft optimal holiday

Sophie

Headwater

4 months ago

Thank you for taking the time to leave a positive review. We are always happy to explore different travel options and stay flexible to help create the perfect holiday for you. Sophie Customer Relations Executive

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na Headwater

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?