Very good telephone service has been let down by the fact that I have still…
Very good telephone service has been let down by the fact that I have still not received a booking confirmation and I am now wasting time trying to chase them up.
Hays Travel Ltd
Hays Travel Ltd
12 years ago
Ms Aston,your feedback is very much appreciated. Please note though that email confirmations can take up to 48 hours to be sent as sometimes we might have to wait for vouchers to come from our suppliers.
Thank you,
Purpletravel.co.uk
Dôveryhodný zákazník
12 years ago
I appreciate your response, however this information was not relayed at the time. Furthermore, I think that an email from Purple Travel giving details of the holiday booked immediately upon booking which can then be followed by a second email when the vouchers etc have arrived, would provide better customer service.
The only down side when I called back the price I had been quoted had…
The only down side when I called back the price I had been quoted had changed by over £100
Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thank you for your feedback. Unfortunately, prices can increase over a few hours, especially when it comes to airlines and flights. Many thanks for booking with us and we wish you a very enjoyable holiday!
Customer Relations Department
Many thanks for your feedback. It is extremely important that we phonetically spell check all names and other important details, as if they are incorrect or different to passports there may well be a charge to correct the name or the customer may be refused boarding at the airport. We have a company procedure in place to ensure that all details are phonetically checked so every aspect of your holiday runs smoothly.
Customer Relations Department
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
