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Recenzie na Hatton Jewels

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hodnotenia za posledný rok

Hatton Jewels už nie je aktívnym zákazníkom spoločnosti Feefo
Zobrazujú sa všetky recenzie v počte 66
Dôveryhodný zákazník
8 years ago
Dátum zakúpenia: 05/08/2016
Ok for a ballpark valuation
Neutral opinion of this company. Good pricing structure which is clear and easy to use, however inconsistent valuation with purchase receipts (i.e. the metals were identified incorrectly) and small...

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Sarah
Hatton Jewels
8 years ago
Good Afternoon,

                           We have been trying to contact you to resolve the issues you have expressed. We are sorry to hear and were unaware you were disappointed. It is unusual that our customers feel this way as can be seen from the 94% service rating.
We can assure you that all staff are highly trained. A valuation is an opinion based on experience and the current price it would cost to re-create like for like.
As stated in our T&C's we do not value silver, in addition the silver pieces in question were 'deemed not suitable to value'. With regards to the metal, a large proportion of the pieces were un-hallmarked and therefore can only be valued as assessed.  
We apologise for the slight error in the spelling of your first name, should you have contacted us, it could have been resolved immediately.   

A new certificate has been drawn up for you today and posted. 

Please contact us at the earliest convenience to discuss further.

Dôveryhodný zákazník
8 years ago
I appreciated the conversation I was able to have with Hatton Jewels with regards to this however I recommend the following for customer ease going forward - - Identify to customers upon initial receipt of goods items which cannot be accepted for valuation. As I now understand it there is an internal list which dictates brands which will and which will not be valued regardless of valuation prospects. By way of example a £3k Rolex will be accepted, however a £3k Gucci or Pandora item would not be. This list should perhaps be put on your website for ease. - Clarify, either in person or on the website, that where the assay markings have worn off on items that a guarantee cannot be given on the metal which is identified as the metals are not tested. Having spent just under 10 years in the industry I remain of the opinion that basic mistakes were made in the valuation however anticipate that where the above is implemented this will allow customers to make an informed choice. I remain appreciative that a new certificate has been drawn up without the name typo.
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Sarah
Hatton Jewels
8 years ago

We have taken on board your comments and would like to clarify a few details.
We feel our conversation has been taken out of context.
To clarify we do identify pieces during the appointment and return pieces that are not deemed suitable to value. 
The items you have listed would all be suitable for valuation unless they are silver or costume jewellery as stated online and re-iterated in the appointment. 
Also on initial inspection we note on your receipt as to whether pieces are hallmarked and can only assess you as seen. We are sorry that you feel this way, we pride ourselves on our customer service as can be seen from other customers comments. We have tried to put your mind at rest regarding our extensive expertise and knowledge and have sent out a new valuation as a gesture of goodwill. 
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Dôveryhodný zákazník
8 years ago
Dátum zakúpenia: 12/08/2016
Very friendly professional people: Sophie who had an appointment with us and answered all my questions, and adjusted the order and price accordingly; Rachel who sent an e-mail notifying us that the...

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PA
Paul
London
8 years ago
Dátum zakúpenia: 01/09/2016
Čo povedal/-a Paul o spoločnosti Hatton Jewels:
Quick, polite and knowledgeable.
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PE
Peter
8 years ago
Dátum zakúpenia: 25/07/2016
Čo povedal/-a Peter o spoločnosti Hatton Jewels:
Excellent.
Great service, very friendly and very efficient.
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KA
Katie
8 years ago
Dátum zakúpenia: 23/08/2016
Čo povedal/-a Katie o spoločnosti Hatton Jewels:
Very friendly
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DA
Daniel
London
8 years ago
Dátum zakúpenia: 19/08/2016
Čo povedal/-a Daniel o spoločnosti Hatton Jewels:
Happy customer
Very helpful staff, polite, friendly and generous with their time.
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Sophie
Hatton Jewels
8 years ago
Thank you for your review of Hatton Jewels, I am pleased you are happy with the service received.
We hope to see you again
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Dôveryhodný zákazník
8 years ago
Dátum zakúpenia: 26/07/2016
Very helpful ,prompt and polite. Service exceeded what I paid for, as they valued items that I didn't need an insurance valuation for.
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Ed
London
8 years ago
Dátum zakúpenia: 19/07/2016
Čo povedal/-a Ed o spoločnosti Hatton Jewels:
Wouldn't hesitate to recommend!
It was an obvious choice to use Hatton Jewels for our engagement ring. The experience with Sarah was brilliant. Very professional, relaxed, non-pushy and above all no immediate discussion of prices...

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Sophie
Hatton Jewels
8 years ago
Congratulations again, we are so glad you are both pleased with the ring!
Thank you for your positive review and we look forward to seeing you soon
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AB
Alice Beal
London
8 years ago
Dátum zakúpenia: 27/07/2016
Čo povedal/-a Alice Beal o spoločnosti Hatton Jewels:
Really fantastic experience.
Fantastic service, absolutely love my necklace and it was made so quickly. Will def be recommending and using again. Thank You!
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Sophie
Hatton Jewels
8 years ago
Hi Alice,

Thank you for your great review of Hatton Jewels.
We are pleased we were able to help you with your special necklace :)
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Dôveryhodný zákazník
8 years ago
Dátum zakúpenia: 15/07/2016
Excellent value
The service was excellent - very friendly and warm, the product was ready much earlier than the timeframe quoted, readjustments were done much more quickly than promised as well, and the price for...

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O spoločnosti Hatton Jewels
Luxury bespoke online jewellers specialising in engagement rings, eternity rings and diamonds. Based in the jewellery capital of Hatton Garden, London.
Led by a team of passionate jewellery experts, Hatton Jewels craft a large selection of hand crafted fine jewellery.
A relaxed beautiful shopping experience backed by 70% savings on high street prices.
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5 Hatton Place, London, Greater London, EC1N 8RU, United Kingdom
Prečo veriť recenziám Feefo?

O spoločnosti Hatton Jewels
Luxury bespoke online jewellers specialising in engagement rings, eternity rings and diamonds. Based in the jewellery capital of Hatton Garden, London.
Led by a team of passionate jewellery experts, Hatton Jewels craft a large selection of hand crafted fine jewellery.
A relaxed beautiful shopping experience backed by 70% savings on high street prices.