Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

HardSoft Computers Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

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Neil Corrigan

Overená spoločnosťou Feefo

Kendal

6 years ago

Čo povedal/-a Neil Corrigan o spoločnosti HardSoft Computers:

Great customer service

Very helpful, friendly staff both during and after sales. There was a mix up / miscommunication at the beginning regarding admin fees, but they have addressed this.

Recenzie produktov

Dátum zakúpenia: 25/11/2019

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Fast, helpful, efficient

They responded fast and things got done. They have a good offer and are clear about their products.

Recenzie produktov

Dátum zakúpenia: 25/11/2019

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Excellent service

Fast and simple process from start to finish

Recenzie produktov

Dátum zakúpenia: 25/11/2019

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Brilliant company, great service and support!

Recenzie produktov

Dátum zakúpenia: 25/11/2019

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Solid service, good laptop just need to be a little clearer at the sale

I was pleased with the service and the team are always helpful. Got a good deal in the end that suited my business needs. I did just have one minor glitch on the way as I worked out the laptop I was...

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Recenzie produktov

Dátum zakúpenia: 18/11/2019

0

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Adrian Corcoran

Overená spoločnosťou Feefo

6 years ago

Čo povedal/-a Adrian Corcoran o spoločnosti HardSoft Computers:

Logistical nightmare to get the equipment....

Very disjointed in the team with multiple people telling us things and not talking to each other. Equipment sent to wrong place by depot in first instance as well; and then being told additional...

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Sharon

HardSoft Computers

6 years ago

Hi Adrian. We're sorry you feel the communication was disjointed within the team. Web orders are dealt with by one member of the team and, once processed, allocated to an Account Manager who then looks after your account for the duration of the lease. We're looking at this process following your review and will be sure to implement changes if necessary. Your Account Manager is Scarlett Keay, who you can contact on scarlett@hardsoft.co.uk or 020 7111 1643 with any future issues/queries. We are also speaking with our couriers to determine why your equipment didn't arrive at the correct destination initially. We do our best to ensure our customers receive the best communication from us and the best service from our couriers, so thank you for letting us know so we can review our processes.

AC

Adrian Corcoran

6 years ago

Sharon you're welcome to look into this; but we haven't even had contact with Scarlet as far as I'm aware and having checked emails. Kind of reiterates my point. Couriers didn't get it right because someone put down the wrong address internally from HardSoft and hence why wasn't delivered as the address didn't exist!

Sharon

HardSoft Computers

6 years ago

Apologies again Adrian. I'll ask Scarlett to get in touch to introduce herself and do what we can to improve your experience going forward.

Recenzie produktov

Dátum zakúpenia: 18/11/2019

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HC

Hilda Chehore

Overená spoločnosťou Feefo

6 years ago

Čo povedal/-a Hilda Chehore o spoločnosti HardSoft Computers:

There are a lot of hidden charges

Sharon

HardSoft Computers

6 years ago

Hello Hilda, we're sorry you feel that there are hidden charges. After speaking with your account manager, it appears that you're referring to the charges for toner cartridges for your leased printer. Unfortunately, as your account manager explained, additional toner cartridges aren't included. Please do get in touch with your account manager if you have any further queries.

Dátum zakúpenia: 11/11/2019

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RP

Robert Percy

Overená spoločnosťou Feefo

6 years ago

Čo povedal/-a Robert Percy o spoločnosti HardSoft Computers:

Good process BUT leaves a lot of room for improvement

For the most part it was a good expense. however! At no point was I told that the Document fees had doubled DOUBLED since I last got a lease with hardsoft. To just process the documents now has gone...

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Recenzie produktov

Dátum zakúpenia: 11/11/2019

0

JG

Jason Green

Overená spoločnosťou Feefo

Billingham

6 years ago

Čo povedal/-a Jason Green o spoločnosti HardSoft Computers:

Fantasticcompany to deal with

Extremely easy to order, small issue in uploading documents via their system but easily sorted, everyone I spoke to was extremely friendly and knowledgeable, Delivery was fast, tracked all the way, I...

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Recenzie produktov

Dátum zakúpenia: 11/11/2019

0

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Michael Chang

Overená spoločnosťou Feefo

6 years ago

Čo povedal/-a Michael Chang o spoločnosti HardSoft Computers:

Superb service from start to finish. Special praise to Ryan who has been ex

Superb service from start to finish. Special praise to Ryan who has been extremely helpful for my most recent purchase but also all previous purchases. Will definitely be using again.

Recenzie produktov

Dátum zakúpenia: 11/11/2019

0

Recenzie na HardSoft Computers

Computer SystemĎalšie recenzie tohto produktu (29)Prezrieť internetové stránky o produkteGreat piece of kit, thanks for the advice on which product to purchase.

Computer SystemĎalšie recenzie tohto produktu (19)Prezrieť internetové stránky o produktewell, laptop always brilliant

Computer SystemĎalšie recenzie tohto produktu (19)Prezrieť internetové stránky o produkteWe got a great little desktop pc perfect for our online work, fast and reliable

Computer SystemĎalšie recenzie tohto produktu (3)Prezrieť internetové stránky o produkteBrilliant company, great service and support!

Computer SystemĎalšie recenzie tohto produktu (6)Prezrieť internetové stránky o produkteVery good MacBook, does what it says on the tin.

Computer SystemĎalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkteEquipment as it should be.

Computer SystemĎalšie recenzie tohto produktu (29)Prezrieť internetové stránky o produkteGot a couple new iPhones for my business. they work great

Computer SystemĎalšie recenzie tohto produktu (3)Prezrieť internetové stránky o produkteI love MacBooks and the new MacBook Pro is phenominal

Computer SystemĎalšie recenzie tohto produktu (29)Prezrieť internetové stránky o produkteMac worked perfectly straight out of the box as you would expect.

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?