Spencer, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Sincerely,
Gray Line Team
It was cancelled. I have not received my refund yet. I’m disappointed. ☹️
Andrei
Gray Line Iceland
1 year ago
Hello Dear Customer, Thank you kindly for taking the time to leave feedback. We are sorry to hear about the tour cancellation and understand your disappointment. Please keep in mind that the Northern Lights are a natural phenomenon. Our experienced team can only do their best to predict when and where they might appear, but ultimately, Mother Nature has the final say. We offer a lifetime guarantee for our customers to provide as many opportunities as possible to see the lights, and we hope to welcome you aboard again.
Regarding your refund, requests must be submitted via email so our team can process either a refund or a rescheduling of your tour. We kindly ask you to email us at iceland@grayline.is with your booking reference number and details of your refund request.
Sincerely,
Gray Line Team
Prepaid online and then sent me a scannable code to my email
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Recenzie produktov
Dátum zakúpenia: 21/10/2024
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Easy and clear!
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
We appreciate your positive feedback and kind words.
Thank you for choosing Gray Line. We look forward to welcoming you back in the future!
Best regards,
Gray Line Team
Recenzie produktov
Dátum zakúpenia: 15/10/2024
0
Sprístupniť
RI
rike
Overená spoločnosťou Feefo
Germany
1 year ago
Čo povedal/-a rike o spoločnosti Gray Line Iceland:
It is necessary to be attentive to chose the right date….but everything all in all: very easy, quick and secure.
Andrei
Gray Line Iceland
1 year ago
We would not be able to grow and develop without feedback like yours, Henrike. We are thrilled you had a great experience with us and hope to see you again soon.
Best regards, Gray Line Team
Recenzie produktov
Dátum zakúpenia: 20/10/2024
0
Sprístupniť
SS
Shosha Shen
Overená spoločnosťou Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Shosha,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenzie produktov
Dátum zakúpenia: 17/10/2024
0
Sprístupniť
EV
Erik Von
Overená spoločnosťou Feefo
Orlando, Florida
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Erik,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenzie produktov
Dátum zakúpenia: 15/10/2024
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenzie produktov
Dátum zakúpenia: 18/10/2024
0
Sprístupniť
LS
Louise Haywood-Smyth
Overená spoločnosťou Feefo
Tamworth
1 year ago
Čo povedal/-a Louise Haywood-Smyth o spoločnosti Gray Line Iceland:
Hey Louise, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Best regards, Gray Line Team
Recenzie produktov
Dátum zakúpenia: 14/10/2024
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.