Dear Customer,
We’re so glad you had a great time! Your kind words mean a lot to us. Looking forward to welcoming you back in the future!
Best regards,
Gray Line Team
Dátum zakúpenia: 20/05/2025
0
Sprístupniť
RJ
Roger Jones
Overená spoločnosťou Feefo
North Wales
1 year ago
Čo povedal/-a Roger Jones o spoločnosti Gray Line Iceland:
Booking with Grayline was easy. Got a swift acknowledge and then a reminder the day before. Would use them again.
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
We’re so glad you had a great time! Your kind words mean a lot to us. Looking forward to welcoming you back in the future!
Best regards,
Gray Line Team
Recenzie produktov
Dátum zakúpenia: 20/05/2025
0
Sprístupniť
SM
Sara Munro
Overená spoločnosťou Feefo
1 year ago
Čo povedal/-a Sara Munro o spoločnosti Gray Line Iceland:
Dear Customer,
Thank you for your fantastic review! We love hearing that you had a great time. Our goal is always to create unforgettable experiences, and we’re thrilled we could be part of your journey. Hope to see you again soon!
Best,
Gray Line Team
Recenzie produktov
Dátum zakúpenia: 18/05/2025
0
Sprístupniť
LA
Laura
Overená spoločnosťou Feefo
Switzerland
1 year ago
Čo povedal/-a Laura o spoločnosti Gray Line Iceland:
Dear Customer,
We are thrilled to see your 5-star review! Thank you for choosing us and for taking the time to share your positive experience. Your feedback encourages us to keep delivering the best service possible.
If there’s anything else we can do for you, please let us know. We can’t wait to see you again soon!
Best regards,
Gray Line Team
Easy to book. Reason for dropped star is the information to book a pick up / drop off at cruise ship was not clear, nor was the additional payment.
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
We are thrilled to see your 5-star review! Thank you for choosing us and for taking the time to share your positive experience. Your feedback encourages us to keep delivering the best service possible.
If there’s anything else we can do for you, please let us know. We can’t wait to see you again soon!
Best regards,
Gray Line Team
On 2 May, I contacted Grayline to change my airport shuttle time on 10 May from 6.00 to a latter time.
The agent said they will move it to 6.30 as they are now transferring order to flybus. I even...
Prečítať viac
Recenzie produktov
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for sharing your experience. We understand how frustrating it is to request a later transfer time and end up being rescheduled even earlier.
We’re currently reviewing how these changes were handled and why your updated time didn’t reflect your request. While adjustments may occur when coordinating with third-party services like Flybus, it’s our responsibility to communicate those changes clearly and ensure your preferences are respected whenever possible.
Your feedback is important, and we’ll use it to improve both our internal coordination and the way we communicate updates to travelers.
Best,
GrayLine Team
Dátum zakúpenia: 09/05/2025
0
Sprístupniť
AH
Alex Hsia
Overená spoločnosťou Feefo
1 year ago
Čo povedal/-a Alex Hsia o spoločnosti Gray Line Iceland:
It was overall smooth and good. But the customer service takes more time than expected to reply my inquiries.
On the other hand, my booked bus travel between Keflavik airport and Reykjavik Bus...
Prečítať viac
Andrei
Gray Line Iceland
1 year ago
Dear Customer, Thank you for your feedback. We're glad your overall experience was smooth.
We acknowledge your concerns about slow customer service response and the lack of clarity regarding the change to Flybus. We'll work on updating our communication and ticket information to ensure better transparency moving forward. Best,
GrayLine Team
Recenzie produktov
Dátum zakúpenia: 04/05/2025
0
Sprístupniť
AK
Adam Konrad
Overená spoločnosťou Feefo
Sweden
1 year ago
Čo povedal/-a Adam Konrad o spoločnosti Gray Line Iceland:
Dear Customer,
Thank you for your fantastic review! We love hearing that you had a great time. Our goal is always to create unforgettable experiences, and we’re thrilled we could be part of your journey. Hope to see you again soon!
Best,
Gray Line Team
Recenzie produktov
Dátum zakúpenia: 08/05/2025
0
Sprístupniť
AB
Artem B
Overená spoločnosťou Feefo
1 year ago
Recenzie produktov
Andrei
Gray Line Iceland
1 year ago
Dear Customer, Thank you for taking the time to share your feedback. We take all guest experiences seriously and are currently reviewing the situation you've described.
When a vehicle request includes specific needs — such as space for ski or snowboard equipment — it's our responsibility to ensure those details are clearly handled during booking and dispatch. We understand your frustration. We value all feedback as it helps us improve the reliability and communication of our service moving forward. Best,
GrayLine Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.