Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Glow-worm Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

Zobrazujú sa všetky recenzie v počte 189

William Buchanan

Overená spoločnosťou Feefo

1 month ago

Čo povedal/-a William Buchanan o spoločnosti Glow-worm:

It was straightforward and easy to follow. It didn’t need too much time to complete.

Vaillant UK

Glow-worm

1 month ago

Thank you for your review and for taking the time to provide us with your feedback. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Dátum zakúpenia: 12/06/2026

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 month ago

Did not Receive the confirmation/reference number when i completed the web page. Have now contacted Glow worm by telephone and was told i would receive the reference number by email, still not...

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Vaillant UK

Glow-worm

1 month ago

Thank you for your review, we’re sorry to hear about your experience. Our customer care team have fully investigated this and advised that they have actioned your request and you will be receiving an email in due course. We apologise for any inconvenience caused with this. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Dátum zakúpenia: 06/06/2026

David Cheeseman

Overená spoločnosťou Feefo

GBR

1 month ago

Čo povedal/-a David Cheeseman o spoločnosti Glow-worm:

I have had an old boiler replaced and when trying to register JUST the boiler, I wouldn't class it as a new 'system' but that was the only way in to register just the boiler. If you give a link, it...

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Vaillant UK

Glow-worm

1 month ago

Thank you for your review and for taking the time to provide us with your feedback of the registration process. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Dátum zakúpenia: 07/06/2026

Dôveryhodný zákazník

Overená spoločnosťou Feefo

2 months ago

Easy to access aesthetically attractive as boilers go, fitters excellent, experienced and local.

Vaillant UK

Glow-worm

1 month ago

Dátum zakúpenia: 06/05/2026

Emma Quearns

Overená spoločnosťou Feefo

2 months ago

Čo povedal/-a Emma Quearns o spoločnosti Glow-worm:

See above.

Vaillant UK

Glow-worm

2 months ago

Thank you for your review and feedback, we’re sorry to hear that you rate your newly installed boiler 1 star. Please email us on reviews@glow-worm.co.uk with some information on your score so we can assist. All of our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ We apologise for any inconvenience caused. Kind regards, Glow-worm

Dátum zakúpenia: 07/05/2026

Dôveryhodný zákazník

Overená spoločnosťou Feefo

2 months ago

Website gave out wrong guarantee period of 2 years instead of advertised 7.

Vaillant UK

Glow-worm

1 month ago

Thank you for your review and for taking the time to provide us with your feedback. We're sorry to hear about this, we have checked our records and understand the 7 year guarantee has been added. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Dátum zakúpenia: 08/05/2026

Dôveryhodný zákazník

Overená spoločnosťou Feefo

2 months ago

Best price and compact boiler

Dátum zakúpenia: 22/04/2026

Dôveryhodný zákazník

Overená spoločnosťou Feefo

2 months ago

The engineers were courteous and they left the property in good condition having completed a good job

Vaillant UK

Glow-worm

2 months ago

Dátum zakúpenia: 28/04/2026

Dôveryhodný zákazník

Overená spoločnosťou Feefo

2 months ago

I think that it may have been 5* if it hadn't been a bank holiday weekend! I mean the phone may have been answered a bit sooner!

Vaillant UK

Glow-worm

2 months ago

Thank you for your review and for taking the time to provide us with your feedback. We apologise for the wait when you tried to get through to us. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Dátum zakúpenia: 03/05/2026

Sarah Wootton

Overená spoločnosťou Feefo

GBR

2 months ago

Čo povedal/-a Sarah Wootton o spoločnosti Glow-worm:

Couldn’t fix my boiler, called it a “Beyond Economical Repair” even though the engineer thought it would be fine, left me waiting in all day. No communication from them, had to contact them to find...

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Vaillant UK

Glow-worm

2 months ago

Thank you for your review, we’re sorry to hear about your experience. Our customer care team have fully investigated this, your boiler was deemed Beyond Economical Repair due to the cost of the repair and the amount of parts required. This decision isn't made by the engineer; it was declared Beyond Economical Repair after the engineer had visited due to the amount of parts required to fix it. We sincerely apologise that this information was not provided to you at the time and feedback has been passed onto the relevant department. We apologise for any inconvenience caused with this. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/ Kind regards, Glow-worm

Dátum zakúpenia: 24/04/2026

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na Glow-worm

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?