Recenzie na Grand European Travel

Thank you for your review of the Great Italian Cities tour. We're glad to hear you enjoyed your trip and that our Travel Director provided a positive experience. We appreciate your feedback and hope to see you again soon.

Thank you for sharing your experience. We’re delighted to hear that you enjoyed the destinations, felt well cared for by your tour director, and appreciated the professionalism and kindness of your driver. It’s wonderful that you connected with fellow travelers and fulfilled your husband’s wish to see Italy. We’re truly sorry, however, that the amount of walking proved challenging. Your feedback is important, and we will continue working to provide clearer guidance so guests can choose the tours best suited to their needs. Thank you again for traveling with us, and we’re glad the journey was meaningful for you both.

Thank you for taking the time to share your feedback. While we’re very pleased to hear that Tour Director provided exceptional support throughout your journey, we’re truly sorry that other aspects of your experience did not meet your expectations. We understand how disappointing it is when a long-planned vacation falls short, and we take your concerns seriously. Your insights will be shared with our operations teams who will investigate what occurred to ensure a better future experience for all our guests.

Thank you for sharing your experience. We’re pleased to hear that your tour director and your driver contributed positively to your experience. We also appreciate your thoughts on the itinerary, meals, and overall logistics, as feedback like this helps us better understand the expectations of our guests. Your comments have been shared with our Operations Manager for appropriate action.

We pride ourselves on paying attention to the little details that matter most when creating unforgettable moments for our guests. We are glad your Travel Director was knowledgeable and enhanced your experience.

Thank you very much for travelling with us and for taking the time to share your feedback. We are pleased to hear that, overall, your experience with our team was positive and that most of your calls were handled with the professionalism and good service we aim to provide. We are, however, truly sorry to learn about the interaction you experienced when enquiring about luggage requirements on Italian trains. Even if a team member does not have an immediate answer, the conversation should always be conducted with courtesy and respect. We sincerely apologise that the tone you encountered did not reflect this. Your comments will be shared with the relevant team so this can be addressed and used as an opportunity for improvement. Thank you again for bringing this to our attention and for choosing to travel with us. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

Thank you for your feedback on the Amazing Spain and Portugal tour. We understand that every traveler has unique expectations and preferences, and we’re sorry to hear that this itinerary did not align with what you were hoping for on your vacation. We appreciate you bringing this to our attention and want to assure you that our Operations Department will investigate what occurred to ensure a better future experience for all our guests.