Dear Mrs Payne,
Thank you for leaving your feedback. We did try to contact you but unfortunately you were busy.
I am aware that you attended tuition for four weeks and that you felt that your child wasn't benefitting due to his educational needs. We therefore gave you a full refund under our money back guarantee.
We fedback what your son learned every week and we were happy with his progress at the time. We would have liked to have found out what more we could have done and invite you to contact us to explain.
Best wishes
Zoe