Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Friendly Planet Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

Zobrazujú sa všetky recenzie v počte 3,093

Trusted Customer

7 years ago

Čo povedal/-a Trusted Customer o spoločnosti Friendly Planet:

Easy access to information. Website works well

Dátum zakúpenia: 04/12/2018

Trusted Customer

7 years ago

Čo povedal/-a Trusted Customer o spoločnosti Friendly Planet:

Service beyond expectation

I booked my trip and thought that I would have to arrange my flight to and from LA to connect with the tour. One of Friendly Planet's agents called me and asked if I would like to have FP arrange...

Prečítať viac

Dátum zakúpenia: 19/11/2018

Trusted Customer

7 years ago

Čo povedal/-a Trusted Customer o spoločnosti Friendly Planet:

Excellent service

I had great service arranging my Morocco tour. All of my questions were answered. I'm looking forward to a great tour.

Dátum zakúpenia: 26/11/2018

Dôveryhodný zákazník

7 years ago

I called in and spoke to someone about booking a trip. I asked about a specific date and was told that the date was open and there was space available. I was made to believe that there was no hurry...

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amanda

Friendly Planet

7 years ago

Thank you so much for your feedback. Highlights of Southern Africa was among our most popular tours this year and, especially given the volume of bookings we experience on Cyber Monday, many dates sold out quickly. We’re very sorry that you were unable to get your preferred travel date and that you felt that our sales team didn’t stress the urgency of booking quickly. During site-wide sales, space really does fly! We have, of course, made a note in your booking to contact if you if space does open up, and going forward, we will definitely instruct our sales team to urge travelers to book without delay, especially during big sales.

Dátum zakúpenia: 26/11/2018

Dôveryhodný zákazník

7 years ago

Very easy!

My booking experience was fine. Very efficient considering it was a very busy day for them! The only thing they forgot was to credit my friend and their new client her new client credit on her...

Prečítať viac

Dátum zakúpenia: 26/11/2018

Trusted Customer

7 years ago

Čo povedal/-a Trusted Customer o spoločnosti Friendly Planet:

The price was reasonable and the agent who helped me book the plan was friendly and helpful

Dátum zakúpenia: 03/12/2018

Trusted Customer

7 years ago

Čo povedal/-a Trusted Customer o spoločnosti Friendly Planet:

One of the easiest booking processes ever!

Very simple booking process, all the information about each tour is easy to find and understand.

Dátum zakúpenia: 03/12/2018

Dôveryhodný zákazník

7 years ago

Excellent website design - easy to use, did not need any customer service support to complete the reservation.

Dátum zakúpenia: 03/12/2018

Dôveryhodný zákazník

7 years ago

Booking was easy, follow-up was efficient, knowledgeable cust service re

Customer service reps were knowledgeable and efficient. Took the time to answer all questions. Good follow-up, too.

Dátum zakúpenia: 03/12/2018

Trusted Customer

7 years ago

Čo povedal/-a Trusted Customer o spoločnosti Friendly Planet:

fabulous

Dátum zakúpenia: 26/11/2018

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Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

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Recenzie na Friendly Planet

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?