Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie FlyDirect

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 years ago

Great Service

Great not to have to fly to the UK to go on holiday! All went smoothly from first enquiry to our return. Efficient service and great airline (Volotea).

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback, we're delighted you enjoyed our direct hassle-free service with Volotea and hope to see you on board again soon.

Recenzie produktov

Dátum zakúpenia: 16/10/2015

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 years ago

We just used the flight option and it worked very well with friendly and attentive airline and airport employees.

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We're pleased that you had an enjoyable trip with Flydirect and hope to see you on board again soon.

Recenzie produktov

Dátum zakúpenia: 27/03/2016

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 years ago

Bad seat allocation

Unfortunately delayed for approximately 1.5 hours on the outward journey and more frustration on the return when (despite checking in 3 family members on the same booking sheet) we were allocated...

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Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We are extremely sorry about the delay, which was down to an essential change of aircraft after a technical issue. As we're sure you understand, safety of passengers is our primary concern. With regards the seat allocation on return, bookings are manually allocated by reference number, and every effort is made for people to be seated together, however admittedly this is not always possible when we have a large number of family groups on board. We apologise for this inconvenience. We hope that these issues did not detract from an enjoyable holiday, and that we can be of service to you again in future.

Recenzie produktov

Dátum zakúpenia: 05/01/2016

0

TC

Trusted Customer

Overená spoločnosťou Feefo

Jersey

10 years ago

Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:

Lovely hotel - shame about the travel arrangements!

Good choice of hotels! Particularly enjoyed the adult only choice - would be useful to have more all inclusive options. Very easy to book & sort paperwork etc. Flight arrangements were...

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Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We're very pleased to hear that you enjoyed your choice of hotel. Our apologies for the delays suffered each way. On departure the delay was down to heavy fog at Jersey Airport, and on return a technical problem required a last minute change of aircraft. As we're sure you understand, the safety of our passengers is our top priority. We agree that the collection time seems very early, and apologise for this. We will speak to our transfer partners immediately to resolve this in future. We hope that these issues did not detract from an enjoyable holiday, and we hope to be of service to you again in future.

Recenzie produktov

Dátum zakúpenia: 15/04/2016

0

TC

Trusted Customer

Overená spoločnosťou Feefo

Jersey

10 years ago

Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:

First few years service seemed a lot better. And flights are not cheap !!

We were delayed going and coming back. It would also be better to be able to check in online as if you were not at the front To check in you did not get seats with people you were traveling. Staff at...

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Recenzie produktov

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We're really sorry that you were given incorrect information on the way out; the delay on the 3rd August was due to the thick fog at Jersey Airport. Unfortunately on your return today an unavoidable change of aircraft was required which held up the boarding process. As we're sure you understand, the safety of passengers and crew is our primary concern. We regularly review our service, and whilst we appreciate that online check in would be preferable for some of our clients, unfortunately it is not possible on this charter service. We sincerely hope that this did not detract from an enjoyable holiday in Majorca, and that we can be of service to you again in future.

Dátum zakúpenia: 05/11/2015

0

TC

Trusted Customer

Overená spoločnosťou Feefo

Jersey

10 years ago

Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:

Great service - terrible airline

The flight was fantastic from Jersey 1 hour 45 mins is perfect for us. One thing that wasn't great was the airline and it's staff. They weren't particularly friendly or helpful, we were sat on the...

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Lydia Smith

FlyDirect

10 years ago

Many Thanks for your feedback. We are sorry to hear about the service you experienced prior to departure, and will pass this on to the airline. Having to wait for a departure slot is not a regular occurrence,however we agree this should have been handled better. We’re delighted to hear that the flight and your holiday in Majorca was otherwise enjoyable, and look forward to welcoming you back on board soon.

Recenzie produktov

Dátum zakúpenia: 22/11/2015

0

TC

Trusted Customer

Overená spoločnosťou Feefo

10 years ago

Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:

Room for improvement

Couldn't book online, had to phone & book. Women I booked with was very brusque & not entirely welcoming, not a great first impression. Once I'd received my booking confirmation I noted that my...

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Lydia Smith

FlyDirect

10 years ago

Many Thanks for your feedback. Please accept our sincere apologies that your expectations were not reached on this holiday. We strive for excellent customer service and seem to have missed the mark on this occasion. This will be addressed with our team without delay. We are surprised to hear your report regarding the Ola El Vistamar Hotel as we have previously had excellent feedback about this property. Please be assured that we review our hotel offering each year, and take all comments into consideration as part of this process. We hope that you will give us a second chance to impress in the future.

Recenzie produktov

Dátum zakúpenia: 12/05/2016

0

TC

Trusted Customer

Overená spoločnosťou Feefo

Jersey

10 years ago

Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:

Poor Communication

Booking Ref 549539 After arriving at Palmer airpot we didn't find the coach transfers to our hotel so we had to get a taxi. on arriving at the hotel we tried to check in and they didn't have us on...

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Lydia Smith

FlyDirect

10 years ago

Many Thanks for your feedback. As discussed in more detail by separate email, we regret that you were not able to locate the transfer desk in Palma airport, and we're sorry that confusion at the hotel delayed your check in. We hope this did not have too great an impact on your holiday, and are pleased to hear that you enjoyed the Sol Guadalupe Hotel.

Recenzie produktov

Dátum zakúpenia: 08/02/2016

0

TC

Trusted Customer

Overená spoločnosťou Feefo

Jersey

10 years ago

Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:

Great going direct - only 1.5 hours to Majorca - will use again next year!

No problems with the outbound flight but the check-in on the return flight was terrible - nearly an hour queuing and the person who was checking people in was unqualified and did not really know what...

Prečítať viac

Rebecca Evans

FlyDirect

10 years ago

Many Thanks for your feedback. We're pleased to hear that you had an enjoyable holiday in Majorca and hope to see you on board again soon.

Recenzie produktov