Service was fine .... living on the Isle of Man ..... but the return flight from Palma to the IOM on 23/07/2022 was delayed by 3 hours (because of crew issues)
Nuria Arocas
FlyDirect
4 years ago
Thank you for you honest review.
Delays are out of our control, however we do apologize for the inconvenience caused. On a positive note, we are happy that you had a great time in Majorca and you enjoyed the stay at the accommodation chosen. Looking forward to organising your next holiday in the future!
Recenzie produktov
Nuria Arocas
FlyDirect
4 years ago
Thank you for your honest review.
Delays are out of our control, however we do apologize for the inconvenience caused. On a positive note, we are happy to hear that you had a great time in Majorca and you enjoyed the stay at the accommodation chosen. Looking forward to organising your next holiday in the future!
I would always use direct flights from Isle of Man so much easier
But on the return flight from majorca
The communication was so bad
We found out by checking the internet ourselves our flight was...
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Nuria Arocas
FlyDirect
4 years ago
Thank you for your feedback.
We do apologize for the delay although it is totally out of our control. We truly understand your frustration due to the long waiting time at the airport and not being informed properly. We are investigating why the crew didn't keep you posted at all times. With regards to the flight times, at the time of booking you already know the times, so that it's not a surprise when you travel. We are looking to offer different times for next program.
On a positive note, we hope you had a great time in Majorca!
Recenzie produktov
Nuria Arocas
FlyDirect
4 years ago
Thank you for your feedback.
We do apologize for the delay although it is totally out of our control. We truly understand your frustration due t the long waiting time at the airport and not being informed properly. We are investigating why the crew didn't keep you posted at all times. With regards to the flight times, at the time of the booking you already know the times, so that it's not a surprise when you travel. We are looking to offer different times for next program. On a positive note, we hope you had a great time in Majorca!
Fantastic experience and dealing with Fly Direct was so easy. The return flight was delayed by 3 hours which was OK but a lack of information was frustrating which is why I haven’t awarded 5stars.
Nuria Arocas
FlyDirect
4 years ago
Thank you for taking the time to review us. We would like to apologize for the delay, at least, it happened on your way back :) On a positive note, we are happy to hear that your booking experience was easy peasy!
Recenzie produktov
Nuria Arocas
FlyDirect
4 years ago
Thank you for taking the time to review us. We would like to apologize for the delay, at least, it happened on your way back :) On a positive note, we are happy to hear that your booking experience was easy peasy!
Positives
Direct from IOM
Comfortable plane
Negatives
Delayed both ways 3.30 minutes on return
Only tea and a brownie on plane
Lacking organisation for pick up at airport
Nuria Arocas
FlyDirect
4 years ago
Thank you for your review. We couldn't agree more, flying direct to the destination is the way to go!
We do apologize for the delay and we totally understand your frustration, however this is totally out of our control. With regards to the on board service, the challenges faced by airports everywhere this summer have led us to take the decision to offer something that we could confidently guarantee across our flights rather than a service that we may promise but then not always be able to deliver on.
On a positive note, we are happy to hear that you had a great time in Majorca!
Recenzie produktov
Nuria Arocas
FlyDirect
4 years ago
Thank you for your review. We couldn't agree more, flying direct to the destination is the way to go!
We do apologize for the delay and we totally understand your frustration, however this is totally out of our control. With regards to the on board service, the challenges faced by airports everywhere this summer had led us to take the decision to offer something that we could confidently guarantee across our flights rather than a service that we may promise but then not always be able to deliver on.
On a positive note, we are happy to hear that you had a great time in Majorca!
I booked and paid the full amount for the holiday on the phone. I was told the confirmation would be sent by e mail but it didnt arrive until i phoned again. When we were due to fly I had received no...
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Rebecca Evans
FlyDirect
4 years ago
Many Thanks for your feedback. We're sorry that you had issue in receiving communications from us. We send a pre-departure email to all clients around a week before their trip that includes all of the information mentioned above. I am sorry if you didn't receive this email, and that that wasn't flagged after your first call which it should have been. Unfortunately at the moment we are experiencing staff shortages and have had to temporarily reduce our opening hours accordingly. We hope that this did not detract from an otherwise pleasant holiday and that you choose FlyDirect again in the future.
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Dátum zakúpenia: 19/07/2022
0
Sprístupniť
MP
Mr F Parkes
Overená spoločnosťou Feefo
4 years ago
Čo povedal/-a Mr F Parkes o spoločnosti FlyDirect:
A terrific service direct from Isle of Man to Palma, no hassle going through large UK airports. I only wish there were more direct flights to other European destinations such as Nice and Ibiza, and...
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Nuria Arocas
FlyDirect
4 years ago
Thank you for your kind word.
We're pleased to hear that your experience with FlyDirect was excellent :) We couldn't agree more! Flying direct to the destination means a hassle-free journey as well as an enhanced holiday experience. Looking forward to organising your next adventure, perhaps to a different destination in the future!
Recenzie produktov
Nuria Arocas
FlyDirect
4 years ago
Thank you for your kind words.
We're pleased to hear that your experience with FlyDirect was excellent :) We couldn't agree more! Flying direct to the destination means a hassle-free journey as well as an enhanced holiday experience. Looking forward to organising your next adventure, perhaps to a different destination in the future!
Everything was straightforward from start to finish. Lovely hotel and the private transfer was great. Being able to fly direct from the Isle of Man was amazingly easy and made the whole holiday...
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Nuria Arocas
FlyDirect
4 years ago
Thank you for your 5-star review.
We're pleased to hear that your experience with FlyDirect was excellent :) We couldn't agree more! Flying direct to the destination means a hassle-free journey as well as an enhanced holiday experience. Looking forward to organising your next adventure!
Recenzie produktov
Nuria Arocas
FlyDirect
4 years ago
Thank you for the 5-star review.
We're happy to hear that our experience with FlyDirect was excellent :) We couldn't agree more! Flying direct to the destination means a hassle-free journey as well as an enhanced holiday experience. Looking forward to organising your next holiday!
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.