It's not really your fault but the flight was delayed by 4 hours, the light meal was a piece of chocolate fudge cake and a bottle of water, there was nobody to meet the flight for assistance, the...
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Rebecca Evans
FlyDirect
4 years ago
Many Thanks for feedback. We are sorry that you experienced a delay to your outbound flight, which had a knock-on effect on your transfer. As the flight arrived in Majorca 2 hours and 40 minutes later than scheduled I'm afraid this does not fall into the parameters for airline compensation. I have checked our booking confirmation from the hotel which confirms departure 10th September, I'm therefore sorry to hear that there was some confusion on check-in. We hope that this did not detract from an otherwise pleasant holiday.
Recenzie produktov
Dátum zakúpenia: 10/09/2022
0
Sprístupniť
MD
Mr P Devereau
Overená spoločnosťou Feefo
4 years ago
Čo povedal/-a Mr P Devereau o spoločnosti FlyDirect:
We were very impressed with the service FlyDirect provided. It was wonderful to travel direct from Guernsey to Majorca. The only way we feel the service could be improved would be to provide details...
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Nuria Arocas
FlyDirect
4 years ago
Thank you for your feedback.
We're happy to hear that you had a great booking and travelling experience with FlyDirect :) With regards to the procedure on arrival, all the information can be found on the pre-departure e-mail that we send out few days prior to departure. Looking forward to organising your next holiday in the future!
Recenzie produktov
Nuria Arocas
FlyDirect
4 years ago
Thank you for your feedback.
We're happy to hear that you had a great booking and travelling experience with FlyDirect :) With regards to the procedure on arrival, all the information can be found on the pre-departure email that we send out few days prior to departure. Looking forward to organising your next holiday in the future!
Booking etc was easy but I don't think much of the description of the hotel as it was. It sounded lovely but in reality it was more like a 2 star not a 4 star hotel
Recenzie produktov
Dátum zakúpenia: 17/09/2022
1
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
4 years ago
Everything went very smoothly and have already recommended to friends
Nuria Arocas
FlyDirect
4 years ago
Thank you so much for travelling with FlyDirect and recommend us :)
Recenzie produktov
Nuria Arocas
FlyDirect
4 years ago
Thank you for your review. We're pleased to hear that you had a wonderful stay at the accommodation chosen.
Dátum zakúpenia: 17/09/2022
0
Sprístupniť
BD
Brian Daghorn
Overená spoločnosťou Feefo
St Clement
4 years ago
Čo povedal/-a Brian Daghorn o spoločnosti FlyDirect:
The flight and hotel were very good. Unfortunately FlyDirect doesn’t give any customer service. They didn’t send the final information just before the holiday so I had to phone them. Prior to leaving...
Prečítať viac
Rebecca Evans
FlyDirect
4 years ago
Many Thanks for your feedback. I'm sorry to hear that you were dissatisfied with our service. Your pre-departure information was sent automatically on 2nd September, but we have had some issues with the Manx.net system identifying these emails as spam, which is something we are continuing to work on with them. Unfortunately as they don't bounce back to us we don't know which have been received and which haven't. With regards your transfers, our customer service team are already investigating what happened here, and will revert back to you as soon as they have a response from our transfer providers.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.