Recenzie na First Stop Stationers Limited

Here is the email that I sent almost a month ago to the email address listed in the contact details at the foot of the order confirmation email received from First Stop: - First Stop Stationers Unit 3 Library Place One Manor Way Chepstow Monmouthshire NP16 5HZ United Kingdom 01291 623999 01291 630983 sales@firststopstationers.co.uk - To: sales@firststopstationers.co.uk Date: Wed, Mar 7, 2012 at 6:33 PM Subject: Re: First Stop Stationers : Order MD72RA20010821 Dear First Stop Stationers, Thankyou for sending me a package containing Sequin Mesh 5 Metre Rolls - Gold Twin Pack that I ordered at the weekend. Unfortunately it differs from the product shown on your website, as it has heart-shaped holes as opposed to the standard round holes - which is what I require. [Image inserted here: http://www.firststopstationers.co.uk/acatalog/CPT%206691102L.jpg] I did check especially that there was no warning that goods purchased may differ from the illustration, and found none. Do you have the product illustrated above and on your website in stock? If not, I will regretfully have to request a refund. Kindest Regards, Richard

It's been a fortnight: Have you received a satisfactory answer from your manufacturer yet? I am sorry to hear about your server, but how can you know this is the only occasion that this has happened - perhaps I am just the first person to complain.. Unfortunately I don't think your standard 7 day return policy is relevant in this case as you sent me the wrong item. Under the Distance Selling Act you can't make a refund conditional on the return of missold goods. The buyer is entitled to a refund and entitled to keep the goods in a reasonable condition until they are collected by the buyer at a mutually agreed time. I have posted a picture of the received product on my blog for your perusal: http://3.bp.blogspot.com/-7wkHd7vn0P8/T47jvaENIJI/AAAAAAAAB14/jij5579OLm8/s1600/photo%2B%25283%2529.JPG I notice that you are still selling the item your website. Could you check the stock and tell me if the remaining stock has holes or stars? If the latter, I will happily order some once you've processed my refund. Kindest Regards, Richard