Obviously a very good company but ease of contact could be made easier.
I took out the plan in October 2021. I did not receive any policy documents until I contacted the company in December. I found it difficult to make contact by telephone. I had to ring the Vet Portal...
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Emma
Everypaw
3 years ago
Thank you for your feedback. I am sorry to hear that you were having issues getting through to us.
I can advise that our IT department are aware of the issues with our phone lines.
Should you need anything in the meantime then please do send us a message via the portal, and then we will be happy to help.
Only purchased a few months ago not needed to use the service as yet 🤞🏻
Emma
Everypaw
3 years ago
HI Mandy,
Thank you for your feedback. If you have any queries relating to your policy, then please do let us know. Then we will be happy to help!
Kind regards,
At Everypaw we aim to make pet insurance simple and easy, so our customers have more time to spend having fun with their best furry friends. All our customers have unique free web chat access to qualified vets, available 24/7. As part of the BNP Paribas group you also have the security of knowing that you are protected by an established organisation with a reputation for service and reliability.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
At Everypaw we aim to make pet insurance simple and easy, so our customers have more time to spend having fun with their best furry friends. All our customers have unique free web chat access to qualified vets, available 24/7. As part of the BNP Paribas group you also have the security of knowing that you are protected by an established organisation with a reputation for service and reliability.
