We're sorry to hear you were disappointed with the after-sales experience. We completely understand your frustration and appreciate that you would have preferred a quicker resolution directly through us.
In this case, your enquiry related to possible faults with smoke detectors. Because this type of equipment is designed to protect life and property, it’s especially important that any issues are assessed promptly and accurately. As a wholesaler, while we have solid product knowledge, we're not qualified to diagnose faults of this nature — which is why we referred you to the manufacturer. They are best placed to advise on performance and determine if there’s a fault.
Should the manufacturer confirm a fault, we’ll always step in to arrange a replacement or further action as needed.
We do appreciate your feedback and will take it on board as we continue to improve our service.
