Recenzie na easyfinancial

Thank you for leaving a review and bringing this matter to our attention, we apologize for the experience. After reviewing the account and following up with the branch manager the service was discussed and customer was informed to try the service and if he doesn't require the service to cancel. The customer was provided the number of who to contact to get services cancelled. We will be discussing further for a resolution.

Thank you for your feedback. We apologize if the application process was not a positive experience. easyfinancial strives to ensure that our customers are informed about the entire process until the loan is funded. For your clarification, when a customer is pre-approved, it means only a soft credit check is conducted, which reviews the surface of your credit. A pre-approval does not guarantee that you will be fully approved until we perform a hard credit check. This hard credit check reviews the details of your income, credit history, and other factors to confirm if we can approve you for the full amount. Once you are approved, we are required to check all your expenses and verify your income. According to our notes, there was a discrepancy in your income amount for the month of December. We had to contact your employer to verify those details. We apologize if that felt invasive, but it was necessary to proceed with the application. Unfortunately, after the hard credit check, we could only approve $1,350.00 versus the $6,000. However, with a good payment history, you could be approved for a larger amount in the future if the opportunity arises. If you feel that this loan is not sufficient for your current situation, we offer a grace period of 14 days from the funding date to return the funds. Once the funds are returned, the loan can be voided. Once again, we apologize for your experience. If you need further assistance, please contact our customer service team at 1.888.502.3279. Our team is available Monday to Friday from 8 am to 8 pm and Saturday to Sunday from 10 am to 6:30 pm EST.