Recenzie na Charles Tyrwhitt

We really appreciate your feedback on the delivery - or, sadly, non-delivery thus far - of your order, and we're so sorry that you haven't yet received your purchase. We completely understand your frustration, and share it. With your order having been expected by the 14th May, it is indeed now a few days overdue. That's far from ideal, of course. Our Customer Service Team have refunded your shipping costs, and asked that you please allow a few days for a redelivery to occur. We have every confidence that your parcel will be redelivered and arrive safely in the next couple of days, but should you not have received it by Wednesday we can then take further action. Thank you so much for your patience until then, and we'll keep a close eye on this for you in the meantime.

We're really pleased to see that several parts of your order have received praise, including the ordering process itself and the speedy and safe arrival of the shirt. Of course, we're really sorry to see that there was an issue with the shortening, and that the final length of the sleeves exceeded the 32.5" requested. That's really disappointing, and our Tailoring Team will be frustrated to have let you down. Should you ever experience anything similar, please let us know prior to having any remedial work undertaken, so we can offer assistance. Our Customer Service Team are here to help, through live chat, telephone or email.