Recenzie na Charles Tyrwhitt

We're certainly sorry to see that not everything related to your recent order with us ran smoothly, and it's disappointing to see you were left waiting a little longer than hoped to receive your full order. Should an item (or items) be out of stock when an order is placed, they are 'split' from the main part of the order and sent separately - that happens automatically and was not the case here. In this instance, you are referring to part of the order requiring alterations by our Tailoring Team, which causes a longer processing time before the order is despatched. We always aim to process orders quickly and efficiently, getting items out to the customer as soon as possible. We could indeed have done a better job here however, so have refunded your delivery costs on the order. You'll receive the £7.95 back from us shortly by way of a further apology for the inconvenience caused.

Thank you for your feedback today and we're very pleased to see you had another great visit to one of our stores - this time our Canary Wharf store. We trust that our colleagues there took very good care of you throughout. Sadly, with the summer very much in full swing now and the recent warmer weather, some of our summer range may well have sold out a little sooner than expected. Our present season ends around the end of July, so there isn't too long to go now! We hope you'll be able to snap up some fantastic summer products next year a little earlier, and so beat the rush.

It's certainly upsetting to learn that your recent purchase of a lovely Black Shawl Lapel Dinner Suit Jacket failed to arrive, despite the tracking from Amazon showing a successful delivery on the advised date of 4th July. We put our faith and trust in our delivery partners to ensure orders reach our customers safely and quickly (which they overwhelmingly do) so it's always regrettable on the rare occasions when this doesn't happen. Especially when the purchase is made for a special occasion. We appreciate you having raised the matter with our Customer Service Team, who acted quickly in having a refund issued. We always aim to support the customer should anything go awry with an order and it's great that we did so here for you.