Thank you for taking the time to share your experience. We are pleased to hear your kind words about the Coach Driver and the thoughtful inclusions that added value to your journey. Your safety, comfort, and enjoyment remain our highest priorities.
We sincerely apologise for any confusion regarding the nature of your trip. The Rome to London Trail is what we refer to as a modular trip, meaning it forms a section of a longer itinerary. This approach is designed to offer our travellers more flexibility in choosing their start and end points. However, we understand that not being aware of this structure may have impacted your ability to fully integrate with the group. We regret that this wasn’t made clearer prior to your booking and will ensure this information is communicated more transparently moving forward.
Regarding your feedback on the pacing and the limited time between activities, we truly appreciate your candour. Our itineraries aim to strike a balance between organised experiences and personal exploration, and we are sorry this balance did not meet your expectations during the add-on events.
Your concerns about the hostel location in Paris are noted with gravity. We deeply regret any feelings of discomfort or unsafety you experienced. Please rest assured that your comments have been shared with our Operations Team as we continually assess the suitability and safety of our accommodation partners, especially in major urban areas.
We value your feedback as it helps us improve and evolve our trips. We hope you’ll consider travelling with us again so we can provide an experience that meets the high standards you rightfully expect.
