Insurance is dear enough already, without charging a 1.2% credit or debit card payment fee.
Victoria Garamy Longbottom
CHU Underwriting Agencies
4 years ago
Thank you for taking the time to provide your feedback.We understand a credit card fee can be an undesirable additional amount on top of the policy premium. Our renewal documents state payments by credit card may attract a surcharge. We also provide alternate options which don’t attract a fee.Happy to discuss further on 1300 289 248.
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Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
4 years ago
Friendly and competent staff assisting in insurance cover renewal/
Rachelle Trayer
CHU Underwriting Agencies
4 years ago
Thank you for your feedback. We will pass it on to our customer service team who are always striving to give the best possible service to our customers.
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Sprístupniť
PE
Peter
Overená spoločnosťou Feefo
Bowral NSW
4 years ago
Čo povedal/-a Peter o spoločnosti CHU Underwriting Agencies:
Excellent product with comprehensive cover and competitive pricing.
Prompt response, however, relevant docs not attached to original quote email received.
Rachelle Trayer
CHU Underwriting Agencies
4 years ago
Hi Peter,
Thank you for taking the time to give us feedback and raising the issues about the relevant documents not being attached with the original quote. We have passed this onto our technical team to fix and ensure that moving forward the experience is seamless.
Thank you
CHU
Victoria Garamy Longbottom
CHU Underwriting Agencies
4 years ago
Hi Peter
I have reviewed the original quote request. Upon review, it appears the system correctly triggered a referral due to a response to one of the questions. This in turn required an underwriter review the request. The quote was subsequently approved and released will all relevant documents attached.
Once again, thank you for your feedback.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.