I have orders that have been stuck in the postal system for over two weeks. I reached out to the customer service department at Chapeau and have had no response.
Will Miles
Chapeau!
4 years ago
Hi, I have double checked our end again and can not see any emails from you? Please email info@chapeau.cc or reply to my email to you of 3 days ago. I appreciate your frustration at the shipping delays - we are equally frustrated you are having a bad experience for aspects that we can not directly influence ourselves. We will, as always, try to make sure you end up either with your goods or with a full refund. Thanks
Yet to receive my goods its been its been over 10 days since they were dispatched, still sitting at Lagley. No mention on website about any shipping delays and no advice. Not even sure if I will...
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Will Miles
Chapeau!
4 years ago
Hi, we have emailed you regarding this, please reply if you want to discuss further. Of course, we understand the frustration at shipping delays, we are frustrated as well given they are out of our control. As stated elsewhere if items are completely lost in the postal system , we re-dispatch or issue a full refund. Thanks for your patience.
Dátum zakúpenia: 12/07/2021
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Pat Holborn
4 years ago
Čo povedal/-a Pat Holborn o spoločnosti Chapeau!:
Great products, excellent customer service and delivery at breakneck speed. Highly recommended.
Ok, I was angry because I didn’t receive my package in the mentioned 3-7 days delivery (to Germany).
But!
First of all - customer service replied immediately and clarified everything in the best...
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Will Miles
Chapeau!
4 years ago
Thank you very much - glad everything arrived OK in the end!
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
