Chain snapped within two days! They asked for photos and claimed it had been pulled causing the chain to snap. There was zero elongation where the chain snapped and it broke right on the clasp. ...
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Carolina
Chains of Gold
5 years ago
Hi
I am sorry to read your feedback. I checked your customer journey with our company and I can confirm your order was fulfilled within the promised time. You contacted us 30 days after your purchase to report the problem and you received a response within 24 hours from contacting our team.
I reviewed the photos sent when you first reported the breakage. The link was broken not at the clasp but on the chain. Although it was close to the clasp (about half inch), the part which was broken was the link. The close up photo provided showed the damage to the metal which could only have been caused by accidental pull.
We do what we can to help everyone however I would not be able to argue a manufacturing fault with factory for a chain damaged by pulling force. We suggested you to seek a local jeweller for repair because the cost of postage alone would be higher than the cost of the repair itsef.
If you don't want to repair your necklace, we can offer an over the market price for the weight of your existing jewellery as a credit towards a new purchase.
If the above option works for you, please don't hesitate to contact our customer services team.
With Regards
Carolina
Chains of Gold
Recenzie produktov
Carolina
Chains of Gold
5 years ago
Hi
I am sorry to read your feedback. I just rev
Dátum zakúpenia: 16/06/2020
0
Sprístupniť
DD
Donna Dean
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Donna Dean o spoločnosti Chains of Gold:
My mum just loved it good quality and a great price thank you
Recenzie produktov
Dátum zakúpenia: 03/07/2020
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
5 years ago
Perfect service excellent delivery
Recenzie produktov
Dátum zakúpenia: 04/06/2020
0
Sprístupniť
CK
Clemivine Kanda
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Clemivine Kanda o spoločnosti Chains of Gold:
Excellent superfast delivery. Brilliant quality I have purchased 3 necklaces so far and very happy with all of them.. Will definitely be using them in future beautifully made.
Recenzie produktov
Dátum zakúpenia: 09/07/2020
0
Sprístupniť
IM
Iain Moss
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Iain Moss o spoločnosti Chains of Gold:
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
