Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie Certainly Wood

HR

Huw Robson

Overená spoločnosťou Feefo

Cheddar

1 year ago

Čo povedal/-a Huw Robson o spoločnosti Certainly Wood:

Broadly great product, delivery made harder by LWB truck sent (but driver g

Certainly Wood always helpful and if small mistakes happen are quick to correct. Delivery is usually excellent but despite our note on the order, Palletlines (or whoever) did send an unhelpfully...

Prečítať viac

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful review, Huw. We are thrilled that you found our customer service to be helpful and quick. Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We apologise that your most recent delivery was not up to its usual standard. The couriers try very hard to accommodate the delivery instructions left by customers but it does appear that this was missed on this occasion. I will pass this on to Palletline for future reference and will also pass on your lovely comments about their brilliant driver. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

Thank you for your lovely feedback, Huw. We are delighted to hear that you are happy with your kiln dried logs and they are the right fit for your kitchen range. We appreciate that our bulk bag return scheme coming to an end was sad but we we thought about it in great detail and it was no longer working effectively. You can find all the reasons behind the end to this scheme here: https://www.certainlywood.co.uk/blogs/news/why-are-we-removing-our-return-your-empty-bulk-bag-service

Dátum zakúpenia: 14/05/2025

0

EH

Eric Hindley

Overená spoločnosťou Feefo

Warrington

1 year ago

Čo povedal/-a Eric Hindley o spoločnosti Certainly Wood:

Wouldn't buy anywhere else

First Class communications and pleasant to deal with.

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

We love hearing how pleased you are with our kiln dried wood, Eric! We aim for nothing but the best, and it's great to know we're meeting expectations. We also love that you are enjoying being a Fire Club member! Feel free to keep us updated on how the membership works out for you throughout the year. Thank you for taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Dátum zakúpenia: 19/05/2025

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Happy with the service.

Efficient and polite

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your kind words and 5 star review! Our team works hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 20/05/2025

0

IR

Ian Robertson

Overená spoločnosťou Feefo

Borehamwood

1 year ago

Čo povedal/-a Ian Robertson o spoločnosti Certainly Wood:

Easy choice

Easy to select and order what I wanted. Choice of delivery dates was a bonus!

Recenzie produktov

Dátum zakúpenia: 20/05/2025

0

JT

John Thompson

Overená spoločnosťou Feefo

1 year ago

Čo povedal/-a John Thompson o spoločnosti Certainly Wood:

Impeccable

Hayleigh

Certainly Wood

1 year ago

Your feedback made our day, John! We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. Thank you for taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 19/05/2025

0

ST

SteveG

Overená spoločnosťou Feefo

Halesowen

1 year ago

Čo povedal/-a SteveG o spoločnosti Certainly Wood:

Excellent service and quick delivery.

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

Thank you for your fantastic review, Steve! We are thrilled you love our Fire Kits! We’re delighted that our wood has made such a positive impact. Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Dátum zakúpenia: 18/05/2025

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Great service

Hayleigh

Certainly Wood

1 year ago

We are thrilled that you have rated us 5 stars! It makes our day hearing about how much our customers love our kiln dried logs, Flamers natural firelighters and the great service they’ve received from our team! Have you heard of our Fire Club membership? It costs £34.99 for a 12 month period and it allows you to receive a minimum of 10% off your orders, upgraded delivery services, free KindleFlamers on sign up/renewal plus a £15 birthday reward for you to use on your orders. You can find more information here: https://www.certainlywood.co.uk/pages/membership We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 18/05/2025

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

As alway service was good although we were unable to resolve the delivery problem.

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words regarding our customer service and our products. We are very sorry that we are unable to supply you in bulk going forward due to the changes in our delivery methods. We hope that a solution can be found in future, but if not, it might be worth considering our small courier option for Fire Kits (please see link: https://www.certainlywood.co.uk/products/logs-in-boxes) Thank you for being a loyal customer and we wish you the best for the future Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 30/04/2025

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Excellent

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. Thank you again for your support, and we look forward to serving you in the future! Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 16/05/2025

0

HG

Harry Gray

Overená spoločnosťou Feefo

Alness

1 year ago

Čo povedal/-a Harry Gray o spoločnosti Certainly Wood:

Certainly Wood Excels

Service professional and office staff very helpful.

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 star review, Harry! Your review is a great way to let us know we’re on track for making our customers smile! It's great to hear that our wood has made such a positive impact! Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Dátum zakúpenia: 08/05/2025

0

Recenzie na Certainly Wood

Kiln Dried Logs In Bulk BagsĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteUsefully long (35cm) logs which work well in our kitchen range. Usually a good mix, low brash. Pity the big bags are no longer returnable. Still (importantly) for now UK sourced wood.

Plant a TreeĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteAlways good to have trees planted - but better still if bulk bags were returnable/reused as it used to be (taking them to the recycling centre seems tragic).

MembershipĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteUnmatchable service and first class supplies - just received 3 x bulk bags and not a cup full of brash from all three. I tried a number of suppliers before I found Certainly Wood and non of the in...Prečítať viac

Firekit 1 boxĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteReliable burns well and convenient size .A good starting point ,when used with other products, flamers., kindling .

Kiln Dried Beech Small CrateĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteA great product...Quality wood with a fantastic smell! Delivered on time and easy to unpack and stack in our woodshed...Filled it exactly.

KindlingĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkte

70 Bag Pallet Of Kiln Dried LogsĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkte

Plant a TreeĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkte

Firekit 3 boxĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteThe logs were delivered quickly after purchase and came in 3 sturdy boxes. We have used the logs on the fire and they burn brilliantly. Burning hot and long into the night.

Flamers 200Ďalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGreat product

Kiln Dried Logs In Bulk BagsĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteEfficient service. Great firewood

Flamers Natural FirelightersĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGreat little fire lighters!

40 Bag Pallet Of Kiln Dried LogsĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkte

Plant a TreeĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkte

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?