Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie Certainly Wood

Zobrazujú sa všetky recenzie v počte 12,668

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Wood Burner

First class I told you already

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

Thank you for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We are delighted to hear you have found the right kiln dried product for you in our Kiln dried logs in small bags! Thank you for choosing us and for letting us know how we did. We look forward to assisting you again in the future. Best wishes, Hayleigh

Dátum zakúpenia: 22/08/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Certainly Wood certainly delivered as always.

Easy to order online. Delivery on date and at time stated. The crate was much easier to unload than the bags. Discount received as a member of the fire club was excellent. Worth the membership...

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Hayleigh

Certainly Wood

1 year ago

Thank you so much for your wonderful feedback and 5 star rating! We're delighted to hear you were happy with your purchase of our Birch crate and that it arrived on the day of your choosing, at the time stated. We are thrilled you found the crate easier to unload than the bulk bags - we love having such positive feedback for our new products. It is also great to hear that you see the value in our Fire Club membership and are happy with the excellent deals you have received as a Fire Club member! Please feel free to keep us updated on how the membership works out for you throughout the year. Thank you for taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Dátum zakúpenia: 28/07/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Good, but could be better still

Good service, but I took one star off because some of the logs, although cut to length (25cm) were huge width wise and will need further splitting to fit into my wood stove. If all the logs had been...

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Dátum zakúpenia: 02/07/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Excellent as always. Friendly and helpful

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5-star review! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. I will share your comments with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 28/07/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Always pleased with the quality of logs and ease of ordering online.

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your kind comments and 5 star review! We are delighted to hear you have had such a pleasant experience with us and are especially pleased to hear that you love the quality of our kiln dried logs! We aim for nothing but the best, and it's great to know we're meeting expectations. Thank you for choosing us and for letting us know how we did. Best wishes, Hayleigh

Dátum zakúpenia: 03/08/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Excellent ordering and delivery process

Very good service. Only downside contact number is incorrect and despite pointing this out to carrier - remains unchanged. Thereby preventing eta on delivery day. possible typo on ordering.

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 star review! We're delighted to hear you were happy with your purchase and that you found the ordering and delivery process to be "excellent"! I can confirm that your mobile number has now been correctly updated on your account so all future orders should have an ETA provided on the day of delivery. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

It is wonderful to see that you have given our Fire Club Membership a 5 star rating! We love hearing how happy our customer are with their savings, priority delivery and free products all included as part of their membership! Please feel free to keep us updated on how the membership works out for you throughout the year. We look forward to assisting you again in future. Best wishes, Hayleigh

Dátum zakúpenia: 15/08/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Excellent, as always! Thanks.

Recenzie produktov

Dátum zakúpenia: 29/07/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Excellent service

Excellent service. Came on time. I like the idea that I can order when I need to and pick an am order pm delivery time. Delivery driver was lovely. Put it where I asked him to.

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful feedback and 5 star review! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated from your kind words. We are thrilled you love our products and are taking advantage of the priority delivery options that come with your Fire Club membership! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 03/08/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Good service

Efficient and delivered to time. I seem to have ordered Chunky log size from the website, rather than the Length 25cm I ideally needed - not sure how that happened......

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful review! We're delighted to hear you were happy with the quality of the kiln dried logs you received. Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We are sorry to hear that you mistakenly ordered a different size log to your previous orders. Our Chunky logs are still excellent quality - the only difference is that they have a larger diameter to our regular 25cm length logs. Our team will be happy to look into potentially arranging a collection of the Chunky logs and re-delivery of our regular kiln dried logs if this is of interest. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Dátum zakúpenia: 31/07/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Disappointed to be rejected as a customer

The company was efficient and friendly, but as a longstanding customer we were disappointed with the contracted out delivery arrangements and the significant increase in local costs

Hayleigh

Certainly Wood

1 year ago

Thank you for your feedback. We really appreciate your kind words regarding our "excellent" quality kiln dried logs and KindleFlamers natural firelighters. The quality of our products is one of our top priorities, and it's always rewarding to know We are very sorry that we are unable to deliver to you anymore due to the changes in our delivery methods. We hope that a solution can be found in future but if not, it might be worth considering our small courier option such as our Fire Kits (https://www.certainlywood.co.uk/products/logs-in-boxes). Thank you for being a loyal customer and we wish you the best for the future. Kind regards, The Certainly Wood Team

Recenzie produktov

Dátum zakúpenia: 04/08/2025

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na Certainly Wood

Kiln Dried Logs - Pallets of Small BagsĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteEasy to purchase by phone staff most helpful bags much easier to handle and store have removed the logs from the bags and stacked in the outside shed looking forward to how they burn

Plant a TreeĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGood to feel another tree planted

MembershipĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteMembership entitlement beneficial in reducing costs and additional free items

Great Value Kiln Dried Logs - Pallets of Small BagsĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteAlways fantastic products and service. I have been a customer for years and I have never had any complaints.

Flamers 200Ďalšie recenzie tohto produktuPrezrieť internetové stránky o produkteOnly need one to start the fire. Excellent quality burn well. Fire starts first time every time. Add some kindling and off you go.

Kiln Dried Kindling Mega BoxĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteBurns well. Ideal for starting the fire. Nice size excellent quality. Good amount in the box.

Plant a TreeĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteI think it's a great idea from certainly wood especially if you are using a wood burner or outside burner of any sort. That's why we order from certainly wood.

KindlingĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteOutstanding product. Very effective for getting a fire going.

KindleFlamer 50 packĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGood free product. Effective.

Small Bulk Bag 35cmĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteThe wood is excellent quality but we’re very disappointed this year not to be able to get a delivery because we live in a rural area with a gravel drive

KindleFlamer 50 packĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteThese are very good at lighting and environmentally friendly

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?