Sorry to her that you had problems viewing the tutorial you purchased and felt it fair to assess our service as 'rubbish'.
You emailed at 13:09 on the 13th of June to notify us of the problem. We replied at 13:22 on the 13th of June notifying you that we had refunded your payment as we were unable to resolve the technical issues you had been experiencing. Note the time that you have posted your comment here and the tinme of our reply. We try to resolve any customer enauiries as quickly as possible, so we regret that we have been unable to meet your service expectations.
Recenzie produktov
David Brice
CakeFlix
10 years ago
There are a number of issues that affect the tutorials playing. Many of them are beyond our control, but we have a checklist that we ask viewers to try, but unfortunately we can only advise on playing systems and need information on broadband speeds and operating system versions, but even then it can be broadband playing speeds, WiFi connections etc.
I'm sorry that we have been unable to help on this occasion and with a full refund provided as soon as we became aware we hope to abate your disappointment.
Dátum zakúpenia: 01/06/2016
0
Sprístupniť
VC
Valued CakeFlix Customer
Overená spoločnosťou Feefo
Rouyn-Noranda
10 years ago
Čo povedal/-a Valued CakeFlix Customer o spoločnosti CakeFlix:
Very useful particulary like down to earth style practical approach
David Brice
CakeFlix
10 years ago
Thank you. We try to keep our tutorials as though they are in real time, showing all the mistakes along the way, which hopefully makes for a better learning experience.
Recenzie produktov
Dátum zakúpenia: 05/06/2016
0
Sprístupniť
VC
Valued CakeFlix Customer
Overená spoločnosťou Feefo
Essex
10 years ago
Čo povedal/-a Valued CakeFlix Customer o spoločnosti CakeFlix:
I love the fact as soon as I purchased the course it was straight there on my phone. I would definitely recommend this company to others and I will be using them again.
David Brice
CakeFlix
10 years ago
Thank you so much :-)
Recenzie produktov
David Brice
CakeFlix
10 years ago
Mayen is a fantastic artist and to come up with this design was amazing. Thanks for taking the time to offer your feedback.
Dátum zakúpenia: 05/06/2016
0
Sprístupniť
VC
Valued CakeFlix Customer
Overená spoločnosťou Feefo
County Tyrone
10 years ago
Čo povedal/-a Valued CakeFlix Customer o spoločnosti CakeFlix:
Easy to follow course structure.
Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (1)
David Brice
CakeFlix
10 years ago
Well done. Looks great and thanks for sharing and for your lovely feedback :-)
Dátum zakúpenia: 04/06/2016
0
Sprístupniť
VC
Valued CakeFlix Customer
Overená spoločnosťou Feefo
UK
10 years ago
Čo povedal/-a Valued CakeFlix Customer o spoločnosti CakeFlix:
This is the best resource on the internet, very user friendly and so many free tutorials to get you started. It doesn't matter what you want to learn or how good you are, there is something for...
Prečítať viac
David Brice
CakeFlix
10 years ago
Thank you so much. Your lovely feedback genuinely means a lot :-)
Recenzie produktov
David Brice
CakeFlix
10 years ago
Robert is an amazing artist and this is one of 4 tutorials we have of his (two still to be released). Even close up they are just so life like - a true artist.
Dátum zakúpenia: 01/06/2016
0
Sprístupniť
VC
Valued CakeFlix Customer
Overená spoločnosťou Feefo
UK
10 years ago
Čo povedal/-a Valued CakeFlix Customer o spoločnosti CakeFlix:
Easy to access, caters for all interests and levels, amazing support and such a professional service! Anyone wanting to learn the basics or develop their skills then this is where they need to be....
Prečítať viac
David Brice
CakeFlix
10 years ago
Thank you so much for taking the time to offer your feedback :-)
Recenzie produktov
David Brice
CakeFlix
10 years ago
Valentina is an excellent tutor and such a lovely person too.
Dátum zakúpenia: 02/06/2016
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
++++++++++++++++++
Recenzie produktov
Dátum zakúpenia: 01/06/2016
0
Sprístupniť
VC
Valued CakeFlix Customer
Overená spoločnosťou Feefo
Wisconsin, USA
10 years ago
Čo povedal/-a Valued CakeFlix Customer o spoločnosti CakeFlix:
I love it! I buy the tutorials that I like for the future so I can have them forever. That is a plus for me, because I am new to cake decorating and I need to buy equipment and it is hard having a...
Prečítať viac
David Brice
CakeFlix
10 years ago
Thank you so much for taking the time to offer such lovely feedback. Sounds like time is a rare commodity with everything you have on. Please let us know if you have any questions at all, we're here to help.
Only one criticism, I am in Greece but paid for the course via my English bank and I was charged in euros with additional charges added from my bank for conversion. I would prefer the option to payin...
Prečítať viac
David Brice
CakeFlix
10 years ago
Thank you for your lovely feedback. Sorry that you have had unnecessary changes due to the currency exchange. At the top of the main menu, next to the sign in and out button, there's an option to select the currency you wish to pay in where we have Euros, sterling US$ and Aus$.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
