Constant problems with stock, the majority of parts that I have looked for in Cork branch within the past month have all been in Skibbereen. Online stock quantities do not reflect their actual held...
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Julie - Customer Service Manager
C H Marine Ltd
3 years ago
Though this is an online order review, we think we are correct in saying that this review refers exclusively to the in-store experience in the Cork Store, rather than online, as we can see all the Online Orders have been delivered within 24hrs. Regarding stocks, unfortunately our displayed online stock is our global stock, spread across 5 locations and not in particular related to the Cork store, so we can see how it can be frustrating if it is expected to be collected in the Cork Store. To remedy this, can we suggest that you order online and select' Collect in Cork Store'. We have a streamlined process to ensure the items are congregated at the collection point and notification is sent when ready for collection (rarely more than 24 hours but normally less). We have to apologise for what looks like poor stock requesting from our Cork store - we did have a week or two where our contracted driver had issues and planned runs did not happen, so it has been difficult moving stock around. In terms of Summer Staff, we do have to give all our regular staff holidays in the Summer and this stretches us to the limit. Our Summer staff help but we have 42,000 SKUs mostly of a technical nature, so it is difficult for them cover all angles.
We do take one-star reviews very seriously and have procedures in place so that we learn from them and so we do hope that we can improve our service to you.
Dôveryhodný zákazník
3 years ago
Unfortunately I am not satisfied with your response. While I appreciate that this automated review request was sent with an online order, the feefo specifically asked about in shop experience and interaction with staff. If CH marine genuinely took the reviews seriously you would not make excuse after excuse to the customer. CH marine never seem to accept the customers point of view. You have not accepted the fact that that I was lied to twice in two separate interactions. The first being that I was informed that a part would take 3 days to be delivered from Skibbereen that was supposedly in stock, to then be told that it wasn’t in stock and would be 6 weeks to order. The second instance being conflicting excuses about the deliveries where by I was told that the courier was on strike the first day and 3 days later to he told they were on “summer holidays”.
Dátum zakúpenia: 23/06/2023
0
Sprístupniť
LH
Lars Frode Haugen
Overená spoločnosťou Feefo
Oslo
3 years ago
Čo povedal/-a Lars Frode Haugen o spoločnosti C H Marine Ltd:
I ordered some spare parts for a boat lantern that are out of production. C H Marine had the parts and the shipment from Ireland to Norway was really fast.
Hopefully all sorted. Thanks to DPD's new ' Photographic Delivery Recording we were quickly able to identify that the parcel was delivered to the business next door, as nobody home at the delivery address. Hope all now OK .
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V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
