Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie Waltons

Dôveryhodný zákazník

9 years ago

Disappointing after sales service

I have not received the full order, it would have been preferable had I received a phone call to advise me of the delay instead of me having to call. Part of the order arrived quickly but as the two...

Prečítať viac

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback and for taking my call just now, I'm really sorry for the delay and as discussed your gate will be with you on Thursday this week, please accept my apologies again and if you need anything at all in the future please don't hesitate to contact us on 0800 029 1000 or via e-mail to service@waltons.co.uk Thank you again for your feedback
Kindest regards
Mike – Waltons Team

Recenzie produktov

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback and for taking my call just now, I'm really sorry for the delay and as discussed your gate will be with you on Thursday this week, please accept my apologies again and if you need anything at all in the future please don't hesitate to contact us on 0800 029 1000 or via e-mail to service@waltons.co.uk Thank you again for your feedback
Kindest regards
Mike – Waltons Team

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback and for taking my call just now, I'm really sorry for the delay and as discussed your gate will be with you on Thursday this week, please accept my apologies again and if you need anything at all in the future please don't hesitate to contact us on 0800 029 1000 or via e-mail to service@waltons.co.uk Thank you again for your feedback
Kindest regards
Mike – Waltons Team

Dátum zakúpenia: 29/05/2017

0

Dôveryhodný zákazník

9 years ago

Very good service from order to delivery. After-care lacking.

Excellent service. The playhouse was delayed initially, however when I requested the base be delivered first, the service was excellent. A minor gripe would be that I was not aware that in order to...

Prečítať viac

Waltons

9 years ago

Good morning,
Thank you very much for your great feedback, I am so pleased to know that you were happy with the service we have provided, please accept my apologies regarding the delivery charge, we have certain cut off points for areas and we try to make sure it is as clear as possible on the website. If you need anything at all in the future please don’t hesitate to contact us on 0800 029 1000 or via e-mail to service@waltons.co.uk Thank you for taking the time to provide us with your feedback.
Kindest regards,
Kirstie - Waltons Team

Recenzie produktov

Waltons

9 years ago

Good morning,
Thank you very much for your feedback, I have called earlier and left a voice message which I hope you will be able to pick up later. I am pleased to know that you are happy with the quality of your playhouse and that you found the instructions to be good. I am sorry that the assembly of the portabase was not as straight forward as anticipated and if you need anything at all please don’t hesitate to call us on 0800 029 1000. Thank you again for your feedback.
Kindest regards,
Kirstie - Waltons Team

Dátum zakúpenia: 23/05/2017

0

TC

Trusted Customer

North London

9 years ago

Čo povedal/-a Trusted Customer o spoločnosti Waltons:

Excellent customer service upon ordering the log cabin

The person who took my order was very helpful and friendly. He answered all my questions thoroughly. I am still waiting for the delivery and installation of the log cabin. My order was placed on 25...

Prečítať viac

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, It’s great to hear that you are happy with the customer service we have provided. I have tried to call you earlier and have left a voice message which I hope you will be able to pick up later. As soon as the item has been received into stock, we will contact you to arange suitable dates for delivery and Installation.
Kindest regards,
Kirstie - Waltons Team

Recenzie produktov

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, It’s great to hear that you are happy with the customer service we have provided. I have tried to call you earlier and have left a voice message which I hope you will be able to pick up later. As soon as the item has been received into stock, we will contact you to arange suitable dates for delivery and Installation.
Kindest regards,
Kirstie - Waltons Team

Dátum zakúpenia: 25/05/2017

0

TC

Trusted Customer

9 years ago

Čo povedal/-a Trusted Customer o spoločnosti Waltons:

Brilliant build quality

The build quality of this summerhouse is brilliant. The staff are helpful and pleasant. One of the panels was damaged during delivery and the customer services arranged a swift replacement. I have...

Prečítať viac

Waltons

9 years ago

Good afternoon,

I am sorry about the damage that occurred during transit but glad we were able to resolve quickly for you, resulting in high customer service satisfaction. It is always lovely to hear from happy customers and your feedback really is appreciated!

Kindest regards,

Kirstie - Waltons Team

Recenzie produktov

Dátum zakúpenia: 29/05/2017

0

Dôveryhodný zákazník

9 years ago

Easy to order , efficient delivery , quality product

Easy to order, efficient delivery, quality product

Waltons

9 years ago

Good afternoon,
Thank you very much for your very kind review!
Kindest regards
Mike - Waltons Team

Recenzie produktov

Dátum zakúpenia: 25/05/2017

0

Dôveryhodný zákazník

9 years ago

Great Service, Great Value, Impressed all round

Fantastic service from all at the Waltons team. Really impressed.

Waltons

9 years ago

Good afternoon,
Thank you very much for your great feedback!
Kindest regards
Mike - Waltons Team

Recenzie produktov

Dátum zakúpenia: 28/05/2017

0

TC

Trusted Customer

Croydon, Surrey

9 years ago

Čo povedal/-a Trusted Customer o spoločnosti Waltons:

very impressed with delivery procedure, the driver could not be more helpfu

delivery was very impressive, the driver agreed to take the shed to rear entrance and helped take it to the rear garden. He was very helpful and pleasant.

Waltons

9 years ago

Good afternoon,
Thank you very much for your excellent feedback and it's great to hear that the driver went above and beyond for you on the day of delivery!
Kindest regards
Mike - Waltons Team

Recenzie produktov

Dátum zakúpenia: 24/05/2017

0

TC

Trusted Customer

9 years ago

Čo povedal/-a Trusted Customer o spoločnosti Waltons:

Good driver

The process went well from start to finish. Mainly grateful for a Very helpful driver who put the greenhousebin the back yard for me😊

Waltons

9 years ago

Good afternoon,
I am so pleased to know that you are happy with the standard of the service you have received, in particular, our very helpful delivery driver. Thank you for your kind review!
Kindest regards,
Kirstie - Waltons Team

Recenzie produktov

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have called earlier and left a voice message which I hope you will be able to pick up later. I am sorry for the issues that you have experienced with the instructions. This has been passed to the relevant department and have been resolved. I am pleased to know that you are happy with your greenhouse overall and thank you again for your feedback.
Kindest regards,
Kirstie - Waltons Team

Dátum zakúpenia: 29/05/2017

0

Dôveryhodný zákazník

9 years ago

Children's playhouse with slide and tower

Brilliant quality, easy to assemble and my daughter is absolutely made up with her playhouse! Thank you Waltons!

Waltons

9 years ago

Good afternoon,

It is fantastic to know that you are happy with the service and quality of your playhouse and that this purchase has resulted in a very happy little girl. I am sure she will have many happy years of use from it. Thank you for your kind review!

Kindest regards,

Kirstie - Waltons Team

Recenzie produktov

Dátum zakúpenia: 29/05/2017

0

TC

Trusted Customer

9 years ago

Čo povedal/-a Trusted Customer o spoločnosti Waltons:

Good product, and excellent service.

Shed arrived at time requested, and was exactly as described. The light I ordered for the shed was broken on delivery, and Waltons replaced it immediately and without question. The shed was...

Prečítať viac

Waltons

9 years ago

Good afternoon,

I am sorry for the damaged light on delivery but glad we were able to replace this quickly. I am pleased to know that you are happy with the service and value for money and I thank you for your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Recenzie produktov

Dátum zakúpenia: 29/05/2017

0

Recenzie na Waltons

4ft x 6ft Waltons Picket Flat Top Garden Fence PanelsĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteVery rough wood, looks like pallet wood

4ft x 3ft Waltons Flat Top Picket Garden GateĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteStill waiting for this!!!

Waltons 8ft x 10ft Vermont Wooden SummerhouseĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteThe quality of the summerhouse was exceptional.

5ft x 6ft Waltons Lap Garden Fence PanelsĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteQuality product delivered quickly

3m x 3m Waltons Corner Log CabinĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteFantastic home office, its ideal for me and great for the kids to get some quiet time for homework, reading and 'chilaxing' or so they tell me!!

49mm Weatherproof Padlock with Hasp StapleĎalšie recenzie tohto produktuPrezrieť internetové stránky o produktedoes the job and secures the shed

8 x 6 Waltons Tongue and Groove Double Door Apex Wooden ShedĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteplastic window seal buckled, but rest of shed very good

RC Solar Shed LightĎalšie recenzie tohto produktuPrezrieť internetové stránky o produktenot yet used so cannot comment properly

6 x 4 Waltons Evesham Wooden GreenhouseĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGreenhouse went up okay however step one was wrongnin disgraam

14 x 7 Honeysuckle Playhouse with Tower SlideĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteExcellent quality, easy to assemble and my daughter loves her playhouse. Thank you Waltons!

7 x 5 Waltons Tongue and Groove Apex Wooden ShedĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGood value, and good service

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?