Extremely poor would not shop with them in future. Very bad returns experience no need for the run around stalling refund out for weeks lucky I paid by PayPal and the closed the case in my favour...
Prečítať viac
Rachel McGuigan
Bradshaws Direct
2 years ago
Unfortunately this customer was not happy when we advised him it would take up to 14 days to process his refund after he returned a product he believed was faulty. We advised our refunds are usually much quicker than this, but due to the time it would take to confirm the fault with his product we advised it could take up to 14 days. We processed a full refund 8 days after receiving the product back. We closed the customers case on PayPal when we processed his refund. We always ensure we are processing returns and refunds as quickly as possible, but we do quote up to 14 days when asked for a timeframe to allow for busy periods but it is very rare it would ever take that long.
Recenzie produktov
Rachel McGuigan
Bradshaws Direct
2 years ago
Oase had not confirmed a fault with the product to this customer, they had asked him to carry out some standard troubleshooting checks which he refused to do and returned the unit to us. We have the facilities to test the majority of products in house, but not this one, so it would need to be returned to Oase to be tested. We advised that it would take up to 14 days for this to be done and the customers refund to be processed if the product was faulty. We processed a refund for the customer 8 days after receiving the product back, PayPal didn't authorise the refund or process this, we closed the case when we refunded the customer within the 14 days as promised. We always try and process returns and refunds as quickly as possible, but will always quote up to 14 days when asked for a timeframe to allow for busy periods but it very rarely takes that long.
Dátum zakúpenia: 24/04/2024
0
Sprístupniť
TH
Trevor Haynes
Overená spoločnosťou Feefo
Reading
2 years ago
Čo povedal/-a Trevor Haynes o spoločnosti Bradshaws Direct:
Prompt delivery, well packaged.
Recenzie produktov
Dátum zakúpenia: 23/04/2024
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
2 years ago
Very good. Ordering was easy and delivery on time
Recenzie produktov
Dátum zakúpenia: 18/04/2024
0
Sprístupniť
PC
Paul Cunliffe
Overená spoločnosťou Feefo
Warrington
2 years ago
Čo povedal/-a Paul Cunliffe o spoločnosti Bradshaws Direct:
Didn’t work
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Recenzie produktov
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Dátum zakúpenia: 23/04/2024
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
2 years ago
good
Recenzie produktov
Dátum zakúpenia: 18/04/2024
0
Sprístupniť
JR
JOHN REDMOND
Overená spoločnosťou Feefo
Bearsden
2 years ago
Čo povedal/-a JOHN REDMOND o spoločnosti Bradshaws Direct:
Great
Recenzie produktov
Dátum zakúpenia: 20/04/2024
0
Sprístupniť
KB
Keith Batchelor
Overená spoločnosťou Feefo
Leeds
2 years ago
Čo povedal/-a Keith Batchelor o spoločnosti Bradshaws Direct:
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
