Contract signed.
The equipment arrived.
The engineer's date was set.
No survey was done beforehand.
No promised messages to confirm when they would arrive.
Installed, and the transceiver unit was...
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Elise
Brdy
10 months ago
Hello,
Thank you for your feedback. We sincerely apologise for the issues you faced with our service. Your experience did not meet our standards, and we regret the frustration this caused.
We’re aware that Patrick has been in touch and will monitor your service for the next 24 hours. Your satisfaction is our priority, and we're here to support you until all issues are resolved.
Thank you for giving us the chance to address these concerns. We are committed to making this right and hope to regain your trust.
Warm regards
Dôveryhodný zákazník
6 months ago
Now giving me 5mbps download.
This is meant to be a minimum of 30mbps download to comply with the r100 voucher scheme.
I would have been better sticking with the 4g solution I had which would have been consistent and unlimited.
No support at weekends so no way to prove this is intentionally downgraded or another faulty router.
Unfortunatley a poor experience, I don't recommend them in the UK
I thought that my experience would be different than some of the other review (look at reviews on Trust Pilot, especially in the UK), however that has not been the case.
Unfortunately, I have had...
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.