Great mattress and nearly 10% cheaper. Communication by email and text around delivery times excellent, someone even answered the telephone promptly, unprecedented in this day and age.
Difficult to rate as mattress delivered was damaged but in terms of steps taken to replace it the service was excellent.
Stephen Vokins
Big Brand Beds
9 years ago
I'm sorry that there was a manufacturing fault with your mattress that was only discovered once it was unwrapped. However i'm please our team were able to rectify the problem in a timely manner.
Really comfy mattress, I'm definitely sleeping better than I used to do on my our old memory foam one! It's firm but not too firm. Really comfy and supportive!
Dátum zakúpenia: 02/01/2017
0
Sprístupniť
KA
kate ash
Overená spoločnosťou Feefo
9 years ago
Čo povedal/-a kate ash o spoločnosti Big Brand Beds:
Great mattress, but poor communication and delivery experience. Paid for delivery and removal of old mattress, which they did not. In fairness, it was resolved and mattress removed two days later.
We received excellent service from ordering on line to booking in a delivery slot with a very helpful lady.
However, we cannot say the same for the delivery. We ordered a two draw divan and the two...
Prečítať viac
Stephen Vokins
Big Brand Beds
9 years ago
This is the first we have heard of this problem. I wish you had contacted us at the time of delivery. i have requested that a replacement base is ordered for you. Sadly this appears to be a case of untrained drivers being used to cover a very busy delivery period. Please accept our apologies.
Dôveryhodný zákazník
9 years ago
The issue regarding the drawers has been resolved promptly and efficiently as above. Thank you.
Recenzie produktov
Dátum zakúpenia: 02/01/2017
0
Sprístupniť
NT
Nigel Thomas
Overená spoločnosťou Feefo
9 years ago
Čo povedal/-a Nigel Thomas o spoločnosti Big Brand Beds:
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
