Excellent service.
Very impressed by the claims online and the quick response to it.
I know a no fault claim is easier to deal with but everything has gone smoothly so far
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks for leaving your lovely review for us here at AXA.
It's great to hear you're happy with the service you've received.
If you ever need any help, please get in touch anytime.
Best wishes & thanks for choosing us!
Kim
AXA Customer Service Team
0
Sprístupniť
WB
Wilma Bellingham
Overená spoločnosťou Feefo
East Kilbride
1 year ago
Čo povedal/-a Wilma Bellingham o spoločnosti AXA Insurance:
Great
Gary
AXA Insurance
1 year ago
Hi Wilma,
Thanks for renewing your policy with us again, we really do appreciate it.
Have a lovely day,
Gary
AXA Customner Service Team
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Hassle free, and cheaper than last year.
Gary
AXA Insurance
1 year ago
It's great to see you found your renewal recently was hassle free.
I hope we can remain competitive for many years to come.
Take care,
Gary
AXA Customer Service Team
0
Sprístupniť
FW
Frederick James Willcock
Overená spoločnosťou Feefo
Wigan
1 year ago
Čo povedal/-a Frederick James Willcock o spoločnosti AXA Insurance:
Very quick and clear results
Once contact was made with the right department no problem
But phone waiting times could be better
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks so much for taking the time to leave us your feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Thanks for choosing us this year!
Have a good day and please get in touch anytime you need us.
Best wishes,
Kim
AXA Customer Service Team
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Nothing Particular
All Okay
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks so much for taking the time to leave us your feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Thanks for choosing us this year!
Have a good day and please get in touch anytime you need us.
Best wishes,
Kim
AXA Customer Service Team
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Good customer service
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks for leaving your lovely review for us here at AXA.
It's great to hear you're happy with the service you've received.
If you ever need any help, please get in touch anytime.
Best wishes & thanks for choosing us!
Kim
AXA Customer Service Team
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Escalating premium
The service was fine. But almost trebling my premium in three years most certainly isn’t. I made one small claim (around £400) and have now effectively repaid that three times over.
Kimberley Morgan
AXA Insurance
1 year ago
Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it.
I'm sorry to hear that you haven't found our price to be as competitive this time around.
When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price.
There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can.
I've included some more info below, which I hope will help and I'll also ensure that your feedback is logged:
https://www.axa.co.uk/home-insurance/premiums/#reasons-why-your-premium-could-change
Thanks for choosing us to look after your home
Take care & enjoy your day,
Kim
AXA Customer Service Team
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Nice and easy
easy to do and reasonable rates!
Kimberley Morgan
AXA Insurance
1 year ago
Good morning,
Thanks for leaving your lovely review for us here at AXA.
If you ever need any help, please get in touch anytime.
Best wishes and thanks for choosing us!
Kim
AXA Customer Service Team
0
Sprístupniť
RP
Rosemarie Pope
Overená spoločnosťou Feefo
Wisbech
1 year ago
Čo povedal/-a Rosemarie Pope o spoločnosti AXA Insurance:
Insurance
The lady I spoke to was very helpful and polite and gave me the same as I had last year. I did say as I have been with you for some time and had no claims I thought it was to much.
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks for leaving your lovely review for us here at AXA.
It's great to hear you're happy with the service you've received and you decided to renew with us for another year!
If you ever need any help, please get in touch anytime.
Best wishes & thanks for choosing us!
Kim
AXA Customer Service Team
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Good
Kimberley Morgan
AXA Insurance
1 year ago
Hi,
Thanks so much for taking the time to leave your lovely feedback for us.
If you ever need us, please get in touch anytime.
Best wishes,
Kim
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.