Thank you for taking the time to tell us of your recent experience.
I have raised this with the Manager in our Sales Team who will be following this up with the relevant agent. This is not the level of service that we expect our customers to receive, and I'm disappointed to hear that you received such service.
I'm also sorry to hear that you won't be recommending AXA in the future, but I would like to stress to you that we will take steps to ensure this doesn't happen again.
Once again, I'd like to apologise for the service you received, and thank you for using our website and for taking the time to leave feedback.
Many thanks,
Marie
AXA Business Insurance