The wrong item was sent, they sent earrings instead!!!
Astrid & Miyu
Astrid and Miyu
10 years ago
Hi,
We sincerely apologise for this error on our side and the unpleasant experience for you.
We hope you give Asrid & Miyu another chance to prove that our jewellery is lovely with great quality and service. We will email you to issue a personal apology.
Again , we are really sorry for the inconvenience.
Kind regards,
Astrid & Miyu
Customer Care Team
Dôveryhodný zákazník
10 years ago
Can I please add a comment to say that after my bad experience Astrid & Miyu dealt with the problem very well. They contacted me and offered to forward the ring I ordered in the first instance without charge. They were very efficient and caring.
Recenzie produktov
Dôveryhodný zákazník
10 years ago
Very nice ring, you can change the size i sometimes I wear it on my little finger and sometimes on another
Dátum zakúpenia: 23/11/2015
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
Not bad
Recenzie produktov
Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for leaving the feedback. We hope that you love your Make Me lucky horse hoe charm stud earrings and they bring you all the luck in the world.
Best,
Astrid & Miyu Team
The wrong colour was sent initially which was disappointing as it was a present for someone. However the issue was quickly rectified as they responded to my email and sent out the correct item almost...
Prečítať viac
Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for your feedback. We apologise for the mistake which was made on our side.
We thrive to provide our customers with top quality products as well as service and we would like to make it up to you since this is not our standard. We truly hope that this experience hasn't changed your mind of Astrid & Miyu.
We will email you personally to issue a personal apology.
Recenzie produktov
Dátum zakúpenia: 22/12/2015
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
very good
Recenzie produktov
Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for leaving the feedback. rose gold circle stud earrings are a great and stylish gift for your loved one or even a treat for yourself. We are excited to hear that your daughter loves yours. We hope that this pair will become her favour jewellery piece.
Best,
Astrid & Miyu Team
Dátum zakúpenia: 07/12/2015
0
Sprístupniť
GU
Guest
Overená spoločnosťou Feefo
10 years ago
Čo povedal/-a Guest o spoločnosti Astrid and Miyu:
HI,
Thanks for leaving the feedback. We hope that yourself or your loved one loved the silver ear cuff and ear crawler. They make such a lovely statement piece.
Best,
Astrid & Miyu Team
Dátum zakúpenia: 09/12/2015
0
Sprístupniť
GU
Guest
Overená spoločnosťou Feefo
10 years ago
Čo povedal/-a Guest o spoločnosti Astrid and Miyu:
Astrid and Miyu are my go to for delicate, pretty yet on trend jewellery. Always love their pieces. This was the first time I had to contact customer services but they responded within 12 hours and...
Prečítať viac
Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for leaving the feedback. We as a young and growing company really appreciate it and thank you for the lovely words. Initial collection pieces such as your rose gold initial bracelet are lovely and thoughtful gifts for your loved ones or even a treat for yourself. :)
We hope you enjoying wearing yours.
Best,
Astrid & Miyu Team
HI,
Thanks for leaving the feedback. Infinity charm stud earrings as well as Snake Charmer ear crawler make lovely presents for loved ones r treat for yourself. You can wear them daily or add an extra sparkle on your special occasion.
Best,
Astrid & Miyu Team
They look great on however they are really small even for midi rings.
Recenzie produktov
Astrid & Miyu
Astrid and Miyu
10 years ago
HI,
Thanks for leaving the feedback. For now we only make our midi rings one size but we will take your feedback on board. We hope you enjoy wearing your tangled moon and tangled star silver midi rings.
Best,
Astrid & Miyu Team
Dátum zakúpenia: 26/12/2015
0
Sprístupniť
GU
Guest
Overená spoločnosťou Feefo
10 years ago
Čo povedal/-a Guest o spoločnosti Astrid and Miyu:
The ring was delivered promptly and arrived beautifully wrapped. All I had to do was pop it in a net bag and I had a fantastic looking Christmas present. Brilliant!!
Recenzie produktov
Dátum zakúpenia: 09/12/2015
0
Sprístupniť
GU
Guest
Overená spoločnosťou Feefo
10 years ago
Čo povedal/-a Guest o spoločnosti Astrid and Miyu:
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
