Alton Towers Holidays už nie je aktívnym zákazníkom spoločnosti Feefo
Zobrazujú sa všetky recenzie v počte 15,891
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
Hope the stay at splash landings hotel beats the experience of booking our weekend away???
Rang up to book a weekend stay got quoted a price then when it came to actually finalising the booking was told "oh sorry I've quoted you Friday nights prices and not Saturday so price has gone up"....
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to tell us about your booking experience.
Please accept our apologies for the confusion when booking. Your custom is very much appreciated and I'm glad you were still able to go ahead with the booking.
I can see that you have already had your short break, I do hope you all had a great time and that your daughter enjoyed her birthday.
With very kind regards,
Kim
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
Mobile version not as informative as full site booking
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Colchester
10 years ago
Čo povedal/-a Trusted Customer o spoločnosti Alton Towers Holidays:
The booking service was terrible on my laptop, gave up actually. Worked great on my pc thought
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Sheffield
10 years ago
Čo povedal/-a Trusted Customer o spoločnosti Alton Towers Holidays:
Would highly recommend
Probably the best customer services I've come across
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
Confusing
Website is overly complicated with different front ends giving different prices for the identical holiday. They don't eve agree on the age bands for pricing, with the current 30% off screen asking...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to rate our service.
To clarify, children age 3 and over do need a ticket to get into the park. Age 0, 1 and 2 are free of charge.
I can see that your booking was made online, if you need to check the details of the booking please do give our team a call on 0871 360 2367 and they will please to help and talk through any questions you may have.
I am sorry for any confusion caused and I hope that you have an amazing time when you visit!
With kind regards,
Kim
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Hampshire
10 years ago
Čo povedal/-a Trusted Customer o spoločnosti Alton Towers Holidays:
Talking to the booking office direct was easy and informative.
I hate automated services but the booking process wasn't too difficult. When I spoke to Brogan, sorry if that is spelt incorrectly, she was very helpful, I explained what I wanted to do she told me...
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0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Leeds
10 years ago
Čo povedal/-a Trusted Customer o spoločnosti Alton Towers Holidays:
Fun Break
We queued for about 30 minutes and checked in but were advised that our rooms were not ready which was fine as we went for a drink. We then went back to queue for another 30 minutes and then got...
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1
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Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
Our stay with our two children was very good! The kids had lots of fun and there was lots to do!
We stayed for one night, went in the waterpark, met Cook and Line, played crazy golf and went in the...
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0
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Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
Easy to follow
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
Booking was fine did this online.I did send a question online but am still waiting for a response.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
