Recently bright few items into a small 20 cubic feet unit. Easy access and availability of trolleys to transport goods. Ticket to exit facility required remote assistance
Simon Burnett
Metro Storage
1 year ago
Many thanks for the 5 stars - we appreciate it and happy that we were able to assist you with your storage needs!
The storage room was good and well secured. The the area and corridor leading to it kept clean clean and unobstructed. The staff at the store were always extremely helpful. Unfortunately the store...
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Simon Burnett
Metro Storage
1 year ago
Thank you for taking the time to review. We will certainly look into the trolley and comms issue to see what we can improve. Thank you for the feedback.
Storage unit one third of the size of unit supposedly purchased
According to your size guide provided on your website with diagrams, we had purchased the 10sq.ft storage facility, this is shown to be W 3.5 x D 3 x H 8ft. When making the booking the only...
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Simon Burnett
Metro Storage
1 year ago
We are sorry that you have felt the need to leave a 1 star review. We have run Metro Bayswater for 12 years and this issue has never been raised before. Our website makes the distinction clear about the difference between a walk in 10 sq ft unit and a locker. We are also aware that we contacted you on 2nd of August when you called in and the difference between the units and also what we had available when you booked was discussed. We would have happily offered a full refund if it had been requested. We are not in the business of mis leading customers and we are sorry that you feel that you were mislead.
Did the whole process for weeks and at the and couldn’t book a space because they don’t accept reservations even if you want to pay for it in advance! Couldn’t risk not having a space the day of the...
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Simon Burnett
Metro Storage
1 year ago
We are sorry you were not happy but we cannot guarantee units 4 weeks in advance. We run at very high occupancy so our policy is we only take reservations 7 days in advance when we have absolute clarity on availability. This was clearly communicated to you at the time so it feels a little unreasonable that you have come back with a one star review.
Facility was available almost every day of the year. It was kept clean and well maintained.
Simon Burnett
Metro Storage
2 years ago
Thank you so much for taking the time to review us and give us 5 stars - we really appreciate it! Delighted we could be of service and assist you with your storage needs
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
