We attempted a number of times to send the correct goods.
Having spoken to my nursery manager, he believes now that a shipment of these Oleander plants were received from our supplier incorrectly labelled, hence the continued “mix-ups” with these plants.
I have emailed the customer with an additional apology, and an offer to reimburse for this order.
Will
YouGarden Ltd
I bought the complete oleander selection because I really liked the look of the cream and yellow oleander - these colours were not only in the photos of the collection but also mentioned in the list...
читать еще
Надежный клиент
12 years ago
The people I emailed responded very quickly, and the lady in the office was very polite and my queries were dealt with very quickly, unfortunately it appears that you advertised a product that wasn't actually available.
Отзывы о товаре
Надежный клиент
12 years ago
I will rate this as good s it is a nice healthy plant, unfortunately it was not the one I wanted.
palms were dead on arrival i rang you garden who stated they could not help me infact the customer service man i spoke too was quite abrubt. very unhappy.
You Garden
You Garden
12 years ago
This is the absolute opposite of the way the initial complaint should have been handled, and we are deeply regretful that the customer's call was handled so poorly. We do pride ourselves on our service, and whilst I am confident that this was an isolated incident, this by no means excuses it.
A full refund for the palm tree was given shortly after the initial complaint. I have emailed the customer directly with an apology for the sub-standard service and will actively investigate this issue.
Will
YouGarden Ltd
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
You do not need to be a gardener, as we provide all the things you need, advice on getting best results, and 'how to' videos as well, explained in simple terms. Our ethos is 'Gardening for Everyone', and we make it easy for Everyone to grow great tasting food, and beautiful flowers and look after your environment too!