I haven't received my order yet. I placed my order on September 28 and 2 plus weeks later, I still do not have my items.
Marie Hayes
WEBS
1 year ago
Hello
Thank you for your feedback! I've checked the tracking information for your order and can see it was safely delivered on Saturday, October 07. If this is not the case, please reach out to us at customerservice@yarn.com - we're happy to help!
Best Wishes
Customer Service Team
WEBS® / America's Yarn Store®
LB
Laura Breeden
1 year ago
I received the same notification on Saturday and walked around my house TWICE looking for the "delivered" package. I called UPS and to let them know I had not received my order and it was not delivered. I was told that it was delivered to the front desk of some USPS office in Easthampton, MA and UPS considers that "delivered" . UPS was of NO help and couldn't give me any additional information. This is not the first time I've had issues with receiving items from WEBS. I'd appreciate your help with this matter or if you could just send me another shipment containing my items. Thank you
Marie
WEBS
1 year ago
Hello
Thanks for the further information about your delivery. I've passed your details over to the Customer Service Team who will look into this in more detail. We'll be in touch shortly via email, so please keep an eye on your inbox!
Best wishes
Customer Service Team
WEBS® / America's Yarn Store®
LB
Laura Breeden
1 year ago
I will be looking for your reply to this matter. I appreciate your help. Thank you.
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Надежный клиент
1 year ago
Дата покупки: 21/09/2023
Website functions well, transaction was smooth, and order was received quickly.
Отзывы о товаре
Brianna
WEBS
1 year ago
Hello, Thank you for your feedback. I'm very sorry the color is not as you expected! If you would like to return the yarn to us for a refund, you may do so following our return policy here: https://webs1.zendesk.com/hc/en-gb/articles/10522794002705-Return-Policy If you have any questions, please reach out to us at customerservice@yarn.com. We're happy to help! Best wishes, Customer Service Team WEBS® / America's Yarn Store®
Brianna
WEBS
1 year ago
Hello, Thank you for your feedback - It's really important to us! I'm very sorry you've experienced inconsistencies in your yarn! If you believe your yarn is faulty, please reach out to us at customerservice@yarn.com with photos of the issues. We're happy to help! Best wishes, Customer Service Team WEBS® / America's Yarn Store®
Brianna
WEBS
1 year ago
Hello, Thank you for your feedback - It's really important to us! I'm very sorry you've experienced inconsistencies in your yarn! If you believe your yarn is faulty, please reach out to us at customerservice@yarn.com with photos of the issues. We're happy to help! Best wishes, Customer Service Team WEBS® / America's Yarn Store®
Beautiful yarn! Great packaging, nice pricing and wonderful speedy service. Everything was just as described on the website. Once the box was opened I sat down with my needles! Thank you for the...
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Надежный клиент
1 year ago
Дата покупки: 23/09/2023
They followed up and communicated in a timely manner to send me what I'd like when the original item was not available
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.