Overall it was fine. My first order was lost by the post office. The last person I spoke with was great. A couple of the others never got back to me. The service varies depending on the person...
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Anna
WEBS
4 months ago
Thank you for your feedback! We’re glad to hear that your issue was resolved and that your last interaction was positive.
We’re sorry for any confusion regarding our responses. Our records show that all your emails were answered, but it’s possible that some messages didn’t reach you or were missed, which may have caused the impression that not everyone got back to you.
We truly appreciate your patience and understanding throughout the process.
Best wishes,
Anna and the WEBS Customer Service Team
Отзывы о товаре
Anna
WEBS
4 months ago
Thank you for sharing your feedback. We’re sorry to hear that you’ve experienced splitting with your yarn.
One way to help prevent splitting is to try using a slightly larger hook or needles. Because yarn is made of multiple plies twisted together, it can sometimes split if worked against the twist. Working from the opposite end of the skein allows you to go with the twist, which can make stitching smoother and reduce splitting.
If you have any further questions or need assistance, please don’t hesitate to reach out, we’re happy to help.
Best wishes,
Anna and the WEBS Customer Service Team
Anna
WEBS
4 months ago
We appreciate your feedback and are sorry that your yarn is splitting.
A helpful tip is to use a larger hook or needles, which can make working with the yarn easier. Yarn plies are twisted together, so if you work against the twist, they can sometimes separate. Trying the opposite end of the yarn lets you work with the twist, which often helps prevent splitting.
If there’s anything else we can assist you with or if you have any questions, please feel free to contact us anytime.
Best wishes,
Anna and the WEBS Customer Service Team
Webs always provides swift shipping and quality service. I’ve purchased yarns and knitting tools from Webs for years. This store is even more important in these days of Tariffs because you can find...
Order received in very good time.....but website is somewhat difficult to navigate.....hard to find items previously viewed....and downloading patters can be difficult. MANY wonderful brands to...
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.