I had to pay £4 postage to receive the dress and another £4 to send it back. A lot of catalogues give free postage so I was annoyed that I paid £8 to receive and return a poor quality garment.
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your review, unfortunately, we do not do free returns, we do offer free delivery on orders over £80 and we do offer discounts with our catalogues, we do also offer a £2.50 return label, this needs to be purchased when placing your order, and this will be available at the checkout stage of your purchase, you need to tick the box to add this to your order, you can find our return information on our website, we appreciate your time in leaving your feedback.
Kind regards,
Jason.
Customer services.
Отзывы о товаре
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your feedback, we are sorry your purchase was not suitable for you on this occasion, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Дата покупки: 27/07/2026
0
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Надежный клиент
Подтверждено Feefo
2 months ago
Not good ordered 18 was too big so reordered 16 was sent another 18.
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your review, we are sorry for the issue with your order on this occasion, we apologise for the inconvenience this caused you, and we hope we can assist you again soon.
Kind regards,
Jason.
Customer services.
Easy to use website, quick email confirmation of order, speedy delivery and I always pay for a return label as it's cheaper than the post office cost. Never had a problem ordering
Sarah
WoolOvers
2 months ago
Good morning Jo,
Thank you for your positive feedback, we are pleased you are happy with your cardigan, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Отзывы о товаре
Sarah
WoolOvers
2 months ago
Good morning Jo,
Thank you for your positive feedback, we are pleased you are happy with your trousers, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Sarah
WoolOvers
2 months ago
Good morning Jo,
Thank you for your positive feedback, we are pleased you are happy with your jumper, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Good packaging, efficient delivery.
Very good brochure.
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Jason.
Customer services.
Отзывы о товаре
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your positive feedback, we are pleased you are happy with your cardigan, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Дата покупки: 27/07/2026
0
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Надежный клиент
Подтверждено Feefo
2 months ago
I buy loads of stuff from Woolovers, ever since my daughter bought me a coatigan which had a loose thread. She sent a photo and immediately Woolovers replaced. Very impressed with service and have...
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Sarah
WoolOvers
2 months ago
Good afternoon,
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Jason.
Customer services.
Отзывы о товаре
Sarah
WoolOvers
2 months ago
Good afternoon,
Thank you for your positive feedback, we are pleased you are happy with your dress, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Sarah
WoolOvers
2 months ago
Good afternoon,
Thank you for your feedback, we are sorry your purchase was not suitable for you on this occasion, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Sarah
WoolOvers
2 months ago
Good afternoon,
Thank you for your positive feedback, we are pleased you are happy with your poncho, we appreciate you taking the time to leave your review.
In regard to pilling, we do expect some pilling initially with natural fibres, however, this should be a temporary process. All wool has short and long fibres, the shorter fibers will naturally work their way to the surface and once these have gone you are left with long fibres that will not pill. The pills can easily be removed with a pilling comb and the pilling should settle after the first few wears and wash.
Kind regards,
Jason.
Customer services.
Ordering was easy and item arrived quickly and carefully packed.
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Jason.
Customer services.
Отзывы о товаре
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your positive feedback, we are pleased you are happy with your gilet, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Fast. Comes when you say it will. Sensibly packed.
Sarah
WoolOvers
2 months ago
Good morning Denver,
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Jason.
Customer services.
Отзывы о товаре
Sarah
WoolOvers
2 months ago
Good morning Denver,
Thank you for your positive feedback, we are pleased you are happy with your dress, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Дата покупки: 27/07/2026
0
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RO
Robert
Подтверждено Feefo
2 months ago
Что Robert сказал(-а) о WoolOvers:
excellent quick service
Sarah
WoolOvers
2 months ago
Good morning Robert,
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Jason.
Customer services.
Отзывы о товаре
Sarah
WoolOvers
2 months ago
Good morning Robert,
Thank you for your positive feedback, we are pleased you are happy with your cardigan, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Arrived promptly and nicely packaged so did not arrive too creased.
Sarah
WoolOvers
2 months ago
Good morning Penelope,
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Jason.
Customer services.
Отзывы о товаре
Sarah
WoolOvers
2 months ago
Good morning Penelope,
Thank you for your positive feedback, we are pleased you are happy with your dress, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Prompt response, speedy delivery, good packaging. Helpful staff when I asked for help in finding what I wanted.
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon.
Kind regards,
Jason.
Customer services.
Отзывы о товаре
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your positive feedback, we are pleased you are happy with your dress, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Sarah
WoolOvers
2 months ago
Good morning,
Thank you for your positive feedback, we are pleased you are happy with your coatigan, we appreciate you taking the time to leave your review.
Kind regards,
Jason.
Customer services.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.