Very poor customer service. I wrote to them last week to tell them that the product they sent me does not match the one in their instructional video. After finding my car model in their list, I...
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Sean
Wipertech AU
9 years ago
Hi Mark,
Hope you're well.
We're very sorry to hear you've had a really negative experience.
We'd like to apologise for the out of date video we currently have listed, we realise this needs to be amended and we're currently working to update the website.
We actually reached out to you Monday a few hours after you contacted us, not sure if you received this email.
In the email we apologised for the confusion and explained that the video on the website was a little outdated and we sent you an updated video.
We also said we were more than happy to offer a replacement or full refund if you were still having issues.
If you could get in touch with us we'll happily discuss this with you.
Warm Regards
Sean
TC
Trusted Customer
9 years ago
The video you sent me was exactly the same video on your website. It is also on YouTube. Absolutely useless. It's one thing to offer a refund but are you going to offer the postage to send tham back to you too? If not, I am out of pocket through no fault of my own for a piece of junk that I can't use. I work full time and don't have the chance to get to a post office either.
If these truly are meant for my vehicle model, you need to provide accurate instructions on how to install them. Otherwise, a disclaimer should be included, stating that a trained technician is required. That would assist in the decision of whether it is worthwhile for me to purchase them. It would allow an informed decision to be made. If you have updated your instructional video, why not post it to your website BEFORE a sale is made and not after?
Sean
Wipertech AU
9 years ago
Hi Mark,
You're absolutely right, some of the videos and photos on our website do need to updated, we’re currently working on it and they will be up soon.
Please view the updated video that we sent you shortly after you first made contact with us.
This video is different from the one presently on the website.
If you require further assistance please get in touch.
Warm Regards
Sean
Отзывы о товаре
Дата покупки: 07/04/2017
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TC
Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Wipertech AU:
Good product and fast service
Отзывы о товаре
Дата покупки: 08/04/2017
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TC
Trusted Customer
ACT
9 years ago
Что Trusted Customer сказал(-а) о Wipertech AU:
Quick and good quality product
Дата покупки: 08/04/2017
0
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TC
Trusted Customer
9 years ago
Что Trusted Customer сказал(-а) о Wipertech AU:
Just waiting for it to rain now !!!! I have tried the wipers on a wet windscreen and it was so clear after use. No streaks like my last 'new' wipers. I will definitely use Wipertech again when needed.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Warm Regards
Sean