I love the products but the shipping to the U.S. kills me. Because of the shipping I am having to consider another product.
White Hot
White Hot
11 years ago
Thanks for your feedback. We would love to find a US retailer to stock White Hot and if and when that happens, we will let you know as soon as possible. We understand that the shipping costs may seem high, but the actual cost of postage is often much higher than the £10 delivery charge, and as a small company, we have to try and recoup some of this cost. However, there is an alternative - the whole White Hot range is now available from www.feelunique.com, which offers free international delivery. Please do check their website for their exact terms and conditions of delivery.
Надежный клиент
11 years ago
Great! I'll check out the website! Would definitely help with free international shipping.
Customer service was excellent, refreshing to find - just like their products!
White Hot
White Hot
11 years ago
Thanks for taking the time to write a review. We are glad you were pleased with your service from us. We think White Hot Lustre Mask is a three minute miracle-worker when it comes to keeping your hair in fantastic condition, and are glad you agree!
White Hot Customer Care
I expected something a bit special as it was so expensive and was only available online. It was no better than what I could have bought at the supermarket for a quarter of the price.
I had terrible trouble negotiating the new website (I had no trouble with the old one) and it took me an hour to place my order (including two calls to White Hot). The problem was compounded by the...
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White Hot
White Hot
11 years ago
Thanks for your feedback. We’re aware that when our new website went live there were a few customers who had problems making an order. We are making some changes to the site based on conversations we've had with customers, but unfortunately the browser issue is beyond our control. If you have any problems using the website, please do call us on 0844 463 3978 or email on customercare@whitehothair.co.uk and we will do our best to help.
Отзывы о товаре
Дата покупки: 20/03/2015
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Надежный клиент
11 years ago
Service is always very good, products arrive promptly and beautifully wrapped!!
Отзывы о товаре
Дата покупки: 23/03/2015
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Надежный клиент
11 years ago
the products were delivered quickly and beautifully wrapped in tissue paper
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.