Very very bad service. I ordered two times the brexit 50p, both times i was charged and both times the order has been cancelled and noone has contacted me to tell me whats going on...
i know we are...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking my call. As discussed, no charge has been applied for this order, we only charge upon despatch. I can also confirm that on 27th April, 2020 email communication was generated to you relating to the delay of your order, as recommended if this was not received within your inbox, to check your junk/spam folder just in case this was filtered.
I can also confirm that your 2nd order has now been cancelled, ensuring only 2 Brexit coins are sent to you.
At present we are currently awaiting further stock, and whilst I appreciate that you feel we are making excuses, The Royal Mint did cease production for a number of weeks, which has in turn caused unexpected delays to our normal process.
I would like to thank you for taking the time to offer your comments and I hope you feel we have resolved this to your satisfaction.
Kind regards,
Rebecca.
Отзывы о товаре
Дата покупки: 17/04/2020
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MS
Mrs S Stevens
Подтверждено Feefo
6 years ago
Что Mrs S Stevens сказал(-а) о The Westminster Collection:
Unfortunately I still haven't received my order
Sharon Stevens
Bex
The Westminster Collection
6 years ago
Hi Sharon, I am sorry to hear you are yet to receive your order for The Memories of Victory Gold-Plated Coin. I can confirm this was despatched on 21st April, 2020. We do expect deliveries to be completed within 3-5 working days, and it appears your delivery has now exceeded this expectation.
We are required to allow 10 working days for your delivery to arrive, which should be by 4th May, 2020.
Please can I kindly request that if you have not received you delivery by this expected date you advise us via enquiries@westminstercollection.com and we will investigate this for you.
Again, we are sorry for the delay and appreciate your patience.
Kind regards,
Rebecca
Отзывы о товаре
Дата покупки: 17/04/2020
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MW
Mr A Williams
Подтверждено Feefo
6 years ago
Что Mr A Williams сказал(-а) о The Westminster Collection:
Excellent service, always helpful, polite on the phone, prompt delivery of items, would recommend anyone who collects items.
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Дата покупки: 17/04/2020
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MB
Mr J Berenguer
Подтверждено Feefo
6 years ago
Что Mr J Berenguer сказал(-а) о The Westminster Collection:
I would recommend them as a good way to collect the new coins or the ones missing from your collection. The prices are good and the service is excellent. The information available is amazing. The...
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
