Appalling. I made a one off purchase and they kept my card details and then rinsed my account without my authority or knowledge.
Отзывы о товаре
Sally
The Westminster Collection
1 month ago
Hi. We are very sorry to read about your experience and appreciate you taking the time to share your feedback.
We completely understand how concerning unexpected charges can be, and we sincerely apologise for the distress and frustration this situation has caused you.
Our intention is never to mislead or inconvenience our customers. The additional coin dispatches and charges you have described are linked to an ongoing collector service, the details of which are outlined during the ordering process and within the accompanying documentation sent with the initial item. However, we appreciate that this may not have been clear to you, and we are sorry for any confusion caused.
I can see you have spoken with my colleague this morning and had an email reply. I can see you will be returning the unwanted deliveries via the free returns service once they have all arrived.
If you don't wish to subscribe to monthly collections just simply let us know after you have received your first delivery, and we will be happy to carry out your instructions.
Sally
Hi. I'm sorry to hear there seems to be a delay within postal service for your badge. I have emailed you directly so we can get this resolved for you. Thanks, Sally
Sally
The Westminster Collection
1 month ago
Hi. Just wanted to update you further, I have issued your replacement today and would expect this to arrive within 5 working days. Thanks, Sally
Отзывы о товаре
Дата покупки: 19/04/2026
1
Поделиться
Надежный клиент
Подтверждено Feefo
2 months ago
Great service quality merchandise
Sally
The Westminster Collection
1 month ago
Thank you for your 5 star comments. Lovely to hear you're happy with your item. Sally
Hi. Thank you for your feedback.
We’re so pleased to hear you like the item– it’s a great choice to start a collection. We hope you enjoy building it and finding more pieces you love.
We really appreciate you sharing your thoughts. Sally
excellent service, always made aware of new releases
Sally
The Westminster Collection
1 month ago
Hi. Thank you for your kind feedback.
We’re delighted to hear you’re happy with the service and that you find our updates on new releases helpful. It’s great to know this is making a positive difference to your experience.
We really appreciate your support. Sally
Отзывы о товаре
Дата покупки: 18/04/2026
0
Поделиться
MF
Mrs D Finnie
Подтверждено Feefo
GBR
2 months ago
Что Mrs D Finnie сказал(-а) о The Westminster Collection:
Hi. Thank you for your lovely feedback.
We’re so pleased to hear you’re happy with the item – it’s a wonderful way to remember Queen Elizabeth II and her incredible legacy.
We really appreciate you taking the time to share your thoughts. Sally
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
